Renewals Managers

Global Renewals Organization

View the Renewals Manager handbook pages:

• How We Do It - Information about how renewals managers execute on the mission.
• What we do - Information about what tasks and activities renewals managers perform.

Renewals Managers (more resources)

• Visit the internal handbook page
• Contribute to the Global Renewals Organization issue board

The Global Renewals Organization is part of the GitLab Customer Success function. We partner with Customer Success, field sales, our ecosystem of partners, support and marketing organizations to deliver maximum value to GitLab customers throughout their subscription lifecycle.

View the Renewals Manager handbook pages:

• Home - Information about the organization.
• What we do - Information about what tasks and activities renewals managers perform.

Renewals Managers –> visit the internal handbook page and Highspot for more information.

Execution: Establishing fundamental excellence

Renewals managers (RMs) execute a series of activities across a specifically defined customer renewal lifecycle. These activities are both internal and customer facing. We seek excellence in performing the fundamental tasks of renewals management.

View the Renewals Manager handbook pages:

• Home - Information about the organization.
• How We Do It - Information about how renewals managers execute on the mission.

Renewals Managers –> visit the internal handbook page for more information.

FY25 Renewals Opportunity Management

In FY25, the Global Renewals team will manage more customer-facing transactions than any other team at GitLab. As such, the Renewals team manages Renewal Opportunities with the utmost level of rigor and data quality to ensure a high degree of organization, effective collaboration with account teams, and successful Renewal outcomes.

Renewals Manager (RM) Onboarding Journey

Welcome to GitLab! We are happy to have you join as a Renewals Manager (RM). This handbook page will provide you with an overview of what you can expect during onboarding journey including learning objectives, milestones, and ways in which your manager and onboarding buddy will be supporting you during this time.

Overview of Role-Based RM Onboarding

As a RM, your onboarding experience will be a blended learning experience that includes virtual synchronous meetings, a self paced role-based learning path on GitLab University, and a hands-on virtual workshop called Sales Quick Start (SQS).