For information about the access request policies and security guidelines, please refer to the Security Team’s access request handbook page section.
For links to role based access request templates, system access templates, and other general instructions and FAQs, please refer to the Access Requests page.
If you would like to check whether or not a team-member is a member of a Slack or a Google Workspace group, you can view the following automated group membership reports:
New to GitLab and looking for some IT tips and tricks? This is the spot for you, we have created a comprehensive guide for using the IT systems, apps and hardware in this handbook page
Offboarding
Are you or a direct report leaving the company? Please reference the Offboarding handbook page to see the action items that you can take to create a smooth transition for you and your team.
Automations
IT-Help Slack Issue Creator
This automation converts Slack threads from the #it_help channel to issues in GitLab. With most IT support requests being handled in the #it_help Slack channel today, this automation will create one basic intake point with bilateral synchronization to GitLab helpdesk issues.
How to use it
Reach out to the #it_help Slack channel as usual when assistance is needed. The automation will then create, update, and manage an issue created for the Slack thread. You will be able to communicate with the IT Analyst either via the Slack thread or in the issue created by the automation, and responses will sync in both places.
How it works
The script scans the IT help Slack channel and performs the following actions:
Creates a new GitLab issue if a user adds an 👀 reaction to a message and the issue has not been created yet.
Closes the GitLab issue if a user adds a check mark (✔) reaction and the issue has been created but not closed.
Reopens the GitLab issue if it has been closed, but the check mark reaction is removed.
Adds system labels to the GitLab issue based on specific emoji reactions in the Slack channel.
Parses the Slack thread and adds comments to the related GitLab issue.
Adds comments from GitLab issue into Slack thread.
IT Help will triage all IT related questions as they arise.
Build a knowledge base of IT practices and pragmatic problem solving in the handbook.
Account management for password resets and lockout.
On call support for immediate software and hardware issues during local business hours.
Diagnose computer errors and provide technical support.
Troubleshoot software and hardware.
Support Weekly IT Onboarding Sessions for new Team Members.
Train end-users how to setup and use new technologies. Provide technical support over the phone or Web.
Use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose, and resolve complex issues.
IT Holiday Schedule
The IT Helpdesk team (End User Services) will be observing 2 end of the year holidays during the weeks from 2023-12-18 to the 2024-01-02.
Observed Support Holidays
Monday December 25th
Monday January 1st
If you have an urgent request, please reach out to us via slack in the #it_help channel.
IT Ops
IT Ops will work with Security, the People Group, and Business Technology to develop automated on-boarding and off-boarding processes.
We will develop secure integrations between Enterprise Business Systems and with our Data Warehouse.
We will develop tooling and process to facilitate end-user asset management, provisioning and tracking.
We will work to build API Integrations from the HRIS to third party systems and GitLab.com.
We triage IT related questions as they arise.
We build and maintain cross-functional relationships with internal teams to champion initiatives.
We will spearhead on-boarding and off-boarding automation efforts with a variety of custom API integrations, including GitLab.com and third-party resources, not limited to our tech-stack, with scalability in mind.
Congratulations on joining GitLab! This page is dedicated to the IT onboarding experience, here at GitLab we use many applications and the latest hardware to enable you to complete your work to the best of your ability! While it may seen a little bit overwhelming at the start the Team member enablement team is here to make the process as easy as possible!
Getting Started
Laptop Setup: MacBook
The first time your MacBook Pro starts up, Setup Assistant walks you through the simple steps needed to start using your new Mac.
This page displays different pieces of information surrounding GitLab laptop procurement and management.
Scope
At GitLab, we use centralized laptop management for company-issued laptops. If you are in possession of a company-issued laptop, the details below apply to you. However, not all endpoint management technologies GitLab deploys will be required for Apple, Linux, and Windows laptops. Some technologies may be specific to the hardware platform or operating system.
The purpose of this handbook page is to describe how to utilize Gmail Delegation. Gmail delegation gives the ability to access another individuals Gmail Inbox.
How To Access Delegates
Using mail.google.com
Note
Gmail Delegation is only available via the Gmail Webpage
Log into mail.google.com with your GitLab email address
In the top right corner of mail.google.com click on your Gmail Profile
The purpose of this handbook page is to describe how to utilize Google Calendar Delegation. Google Calendar delegation gives the ability to for a team member to access
another team member’s Google Calendar.
There are different Levels of Permissions that can be assigned to Google Calendar Delegation.
How to Add A Google Calendar Delegate
Using calendar.google.com
Log into calendar.google.com with your GitLab email address
The purpose of this handbook page is to describe how to utilize Google Drive Sharing. Google Drive sharing gives the ability to access another team members Google Drive File or Google Drive Folder that is stored in their My Drive.
There are different Levels of Permissions that can be assigned to Google Drive Sharing.
How to Share Google Drive Files
Note
There are multiple ways to share Google Drive files and folders.
