High Output Management

Introduction

At GitLab, one of our favorite books is, “High Output Management” by Andrew Grove. The book provides a comprehensive overview of a manager’s role and purpose. Our CEO, Sid, applied many of the concepts covered when partnering with the People team to design management and people practices for GitLab. On this page, we will cover some of the key topics covered in the book and what they mean for people leaders.

Applying High Output Management

Sid and the Learning and Development team discuss High Output Management during a CEO Handbook Learning Session. In the video, we explore how the book shaped GitLab management processes and policies.

Topics covered include:

1. Why the book is one of Sid’s favorites.
2. Why dual reporting structures lead to matrix organizations and how GitLab maintains a no-matrix organization.
3. Why 1-1 meetings are fundamental to management.
4. Enabling the direct report to show initiative in their career and performance.
5. The importance of emotional intelligence in management based on task-relevant maturity.
6. Why training the team should be the manager’s job.

If there is one management book you should read, it is High Output Management. A lot of GitLab policies are directly from the book. Managers can learn that the most challenging aspect of management, is managing their time to make decisions and achieve results. This book will teach you how.

Team members can expense the book if they choose to purchase.

High Output Management

The central thesis is that a manager’s objective is to increase the output of the work of those on their team. At GitLab, managers are expected to lead their teams to achieve results. Therefore, a manager should choose high-leverage activities that have a multiplicative impact on the overall output of the team. GitLab moves fast. There are meetings, issues and MRs to review, 1-1s, informal communication, and much more. One way for a manager to be successful is by providing a clear direction to a team by applying a small amount of the time that yields a tremendous value in terms of the output of the team.

For example, managers at GitLab can:

1. Delegate tasks through Issue boards. Issue boards can serve as a project management tool to plan, organize, and visualize a workflow for a team.
2. Decline Meetings in Favor of Async. Meetings are useful for building rapport and moving projects forward. Managers can be role models of our bias towards asynchronous communication by declining meetings in favor of async. They can also be role models by only scheduling meetings where it is necessary to review a concrete proposal or to move forward a series of asynchronous discussion points.
3. Making decisions by applying the best of both hierarchical and consensus on your team. Allow the person on your team that does the work to make the decisions, the Directly Responsible Individual.
4. Elicit peak performance through motivation. Managers can improve output on their team by applying motivation, building trust, and training.

Application of Individual KPIs

A topic covered in High Output Management is for managers to choose Key Performance Indicators to help their team achieve results. Managers are responsible for ensuring their teams have KPIs linked to the company OKRs. Managers can also create both team and individual KPIs to measure what gets done. If people leaders set a goal around a desired outcome for their people, the chances of that outcome occurring can be higher; simply because you have committed to managing and measuring direct report progress towards it.

When you set goals and KPIs with direct reports, make sure they align with your team’s overall strategy and KPIs, which aligns with the organization’s overall strategy.

Performance Management

In the book, the author describes applying async practices to begin performance discussions. Managers use a regularly scheduled 1-1 meeting to discuss performance with a direct report. They prepare a document before the meeting with all of the key points, areas of strength, areas of development, and a plan for the future. This gives the direct report time to digest before the performance discussion. The synchronous meeting time can be used by the direct report to ask clarifying questions on the feedback. Managers are able to focus their attention on key points rather than covering all the points in one meeting.

Training is the Boss’s Job

Every page in our handbook is a source of learning and development material. If managers accept that training, along with motivation, are the key ways to improve the performance of direct reports, the way you teach must be closely tied to what you practice. Training should be considered a continuing process rather than a one-time event. Managers fill the role of teacher to their teams. Team members also have valuable skills they can share with their teams and the broader organization.

As a people leader, consider holding training events and/or record videos that teach your team members important concepts related to functional skill-building. At GitLab, we have Focus Friday’s that can be used to take time out to learn. Enable team members to drive training of the team on complex functions through enablement sessions. Also, consider using LinkedIn Learning to focus your team on curated content. During the next team meeting, have team members share feedback on the topics covered.

Managers can lead training sessions throughout the year, and according to the book, it is considered one of the highest-leverage activities a manager can do.