E-mail response workflow
Overview
Workflow
Respond to e-mails sent to our community@
, education@
, merch@
, opensource@
, startups@
addresses. Deprecated e-mail aliases: movingtogitlab@
, swag@shop.gitlab.com
. You might still receive occasional e-mails from those addresses. If you do, please reply from the appropriate active e-mail address from within Zendesk.
Best practices
Setting up aliases
If, for some reason you absolutely need to use your own @gitlab.com
e-mail account to reply to a request otherwise tracked as a Zendesk ticket, please set up and use e-mail aliases as instructed on this video. This will make the conversation to be managed as a ticket in Zendesk, as opposed to privately on your personal inbox:
Using templates
TBD
Using signatures
TBD
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