Overview When you ask for help in the #it_help channel, this automation will automatically create a new GitLab issue that creates a long term record of your support request, while providing the ease-of-use of a Slack thread. Each comment in the Slack thread is added to the GitLab issue. This allows us to dogfood GitLab, and also link to related GitLab issues if additional triage is needed or we are cross-linking the audit trail of change management activity, laptop requests, etc.

IT Ops has an automated workflow that triggers upon a notification from PeopleOps of a team-member offboarding. This automated workflow is composed of 2 parts that are outlined below. The first part happens within 1 hour of the offboarding. The second part occurs after 90 days of the offboarding. This workflow will send out notifications throughout this 90 day period to let the Former Team member’s manager know that the final deadline is approaching.