Laptop Wipe (Factory Reset) Process
Overview
Laptop wipes must be performed via scheduling an appointment with an IT analyst to wipe the machine and re-install the base operating system, and remove any and all software and configurations that were supplied by GitLab.
Laptops must be wiped with Jamf for macOS, and Fleet for Linux. Using these tools ensures a clean disk wipe is performed and GitLab can retain evidence of the disk wipe.
Under no circumstance should you perform your own disk wipe unless you are doing so at the request of IT to troubleshoot a technical problem with the laptop. If GitLab discovers that a device has not been wiped according to policy, GitLab may act to enforce a remote wipe without notice.
Schedule a Wipe
| Region | IT Analysts | Calendar Link |
|---|---|---|
| APAC | Bryan Mathews | Schedule a wipe |
| APAC | Max Hirata | Schedule a wipe |
| EMEA | Bruno Ferreira | Schedule a wipe |
| EMEA | Eoghan Dunne | Schedule a wipe |
| EMEA | Laurie McClafferty | Schedule a wipe |
| AMER | Alex Krusiec | Schedule a wipe |
| AMER | Jeff Ford | Schedule a wipe |
| AMER | Jenny Wong | Schedule a wipe |
| AMER | Madison Spry | Schedule a wipe |
| AMER | Mic Rohr | Schedule a wipe |
Last modified June 26, 2025: GitLab it handbook laptops page updates v2 (
f9c0f291)
