Support Super Form Processor
Introduced via support-team-meta#5654
This is an information page for the Support Super form.
If you are looking for information about managing it, please see workflows.
While there are many functions here, most are involving creating artifacts for other teams to work (such as issues or tickets). This page will focus on the ones that directly (or indirectly) involve Customer Support Operations.
Disable US Government Support exception for an Account
This is for disabling US Government Support on a SFDC account that currently has an exception on it.
It will create a request issue.
Create a Zendesk macro
This will handle macro creation, either via automation or via a request issue. For “simple” macros, it fully creates the macro automatically. For “complex” ones, it will create a request issue.
Create a support ticket on behalf of a prospect or customer
This will handle creating a ticket as an end-user.
3a37ec4a)
