Groups

What are Zendesk groups?

As per Zendesk:

Groups collect team members together based on criteria those team members have in common. Groups can only contain team members; no end users can be included. All agents must be assigned to at least one group, but they can be members of more than one. Groups can be used to support organizations. You can designate one group as the default group for your account and you can also designate a default group for each team member. All new team members you create will be added to the default group.

Groups by instance

Zendesk Global

• Accounts Receivable
• Billing
• BPO
• General
• Support AMER
• Support APAC
• Support EMEA
• Support Focus: Authentication and Authorization
• Support Focus: CMOC
• Support Focus: L&R
• Support Focus: Secure
• Support Managers
• Support Ops

Zendesk US Government

• General
• Security
• Support 1st Shift
• Support 2nd Shift
• Support 3rd Shift
• Support Managers
• Support Operations
• Support

Creating a group

For information on creating a group, please see Zendesk documentation.

Adding an agent to a group

For information on adding an agent to a group, please see Zendesk documentation.

Removing an agent from a group

For information on adding an agent to a group, please see Zendesk documentation.

Editing a group

For information on editing a group, please see Zendesk documentation.

Deleting a group

For information on deleting a group, please see Zendesk documentation.

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