Guide

What is Zendesk Guide?

Zendesk Guide is the system that generates the support portal and related matters, such as:

• Help articles
• General appearance
• Built-in integrations

A more general way to think of it is that it is the Help Center.

Accessing Zendesk Guide

The main way to access Zendesk Guide is to click the 4 squares in the top-right of the page and then select Knowledge. This will open up the Zendesk Guide in a new tab.

That all said, where you land after that largely depends on previous actions you have done in Guide. As such, we generally recommend accessing it via:

• Zendesk Global
• Zendesk US Government

Components of Zendesk Guide

On the admin page for Zendesk Guide, you will find several icons on the left-hand side of the page:

Position	Icon	Meaning	Direct links
1		Manage articles	Global - US Government
2		Moderate content	Global - US Government
3		Arrange content	Global - US Government
4		Customize design	Global - US Government
5		User permissions	Global - US Government
6		Settings	Global - US Government

User permissions

• User segments
  • Signed-in users
  • Agents and admins
• Management permissions
  • Editors and Publishers
    • Not activated
  • Adminstrators
    • Edit permissions: Admins
    • Publish permissions: Admins
  • Agents and admins
    • Edit permissions: Admins
    • Publish permissions: Admins
• Community moderators
  • Unused
• Content blocks
  • Allow agents to update content blocks

Settings

• Guide settings
  • Content management
    • Anonymous voting on articles
    • Content moderation
      • Moderate all content
    • User profiles
  • Security
    • Display unsafe content
    • Require sign in
    • Allow email notifications for restricted articles
  • Requests
    • Set the default sorting for comments in my requests: Sort by oldest comment to newest
    • Enable agents to manage request from Help Center
  • Integrations
    • Google Analytics
    • Powered by Zendesk logo
    • Turn on anonymous user tracking
• Article verification
  • All articles
    • Rule name: All articles
    • Fequency: 30 day interval
    • Apply filters: Filters
• Language settings
  • This will vary from instance to instance depending on dynamic content and localization use
• Search settings
  • Search sources
    • GitLab, Inc., Help Center
    • GitLab Documentation, External content
  • Features articles
    • None
  • Crawlers
    • docs.gitlab.com
      • Sitemap URL: docs.gitlab.com/sitemap.xml
      • Domain ownership verification: REDACTED
      • Name: docs.gitlab.com
      • Owner: Jason Colyer
      • Source: GitLab Documentation
      • Type: Documentation Pages
  • Search filters
    • Sources
      • GitLab Documentation
    • Types:
      • Documentation Pages
• Gather settings
  • Activate community
  • Enable @mentions
  • Enable alias
  • Enable user badges
  • Allow all users to add content tags to their community posts
• User badges
  • Unused