Schedules

What are schedules

Schedules in Zendesk are like schedules in most other things: windows of time. We use these to determine business hours and various regional working hours.

Within Zendesk, these have the ability to use a specific timezone and allow for the setting of holidays.

Creating a schedule

For information on creating a schedule in Zendesk, please see Zendesk documentation.

Editing a schedule

To edit a schedule:

1. Navigate to the admin center of the Zendesk instance
   • Click thhe four squares at the top-right of the page
   • Click Admin Center
2. Navigate to Objects and rules > Business rules > Schedules
3. Locate the schedule to edit and click it
4. Make your changes
5. Click Save at the bottom-right of the page.

Managing holidays

For information on managing holiday on a schedule in Zendesk, please see Zendesk documentation.

Deleting a schedule

For information on deelting a schedule in Zendesk, please see Zendesk documentation.

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