SSAT
Note
This is an informational page for the Zendesk satisfaction surveys. It may not reflect the way we actually manage Zendesk satisfaction surveys.
If you are looking for information about maintaining satisfaction surveys, please see SSAT workflow
What is the Zendesk satisfaction survey?
As per Zendesk
One of Zendesk Support’s most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a whole are performing on a ticket by ticket basis. Because of our simplified approach, on average our customers see a roughly 21% response rate - which is fantastic! Zendesk Support provides some great defaults for the survey, but we get a lot of questions about how to further customize the customer satisfaction experience.
We shorthand the overall setup (survey and ticket ratings) as SSAT
Activating satisfaction surveys
For information on activating satisfaction surveys, please see Zendesk documentation
Deactivating satisfaction surveys
For information on activating satisfaction surveys, please see Zendesk documentation
End-user experience
For information on the end-user experience, please see Zendesk documentation
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