Tags
Operations documentation page for Zendesk tags
What are Zendesk tags?
As per Zendesk:
Tags are words, or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets, users, and organizations.
At its core, Zendesk relies on tags pretty heavily. As such, it is best to fully understand the tags used and how they correlate to what Zendesk does to the ticket.
What are our tags?
As there are many, many tags, and new ones get added frequently, we maintain it via the Zendesk Tags Google sheet (internal access only).
The Google sheet is populated once a week, at 1200 instance time (UTC for Global, Pacific for US Government) via the following projects:
Last modified June 19, 2025: Create script to parse stuff to generate a list of tags and their source (
61b8e9ea)
