Ticket Fields

What are ticket fields

Ticket fields are the individual components that make up a ticket form. They can be customized to ask for specific information and help generate ticket metadata.

As per Zendesk, there are two types of ticket fields:

• Standard ticket fields - predefined fields that agents see in a ticket. Additional standard fields are added to the ticket page when you activate additional Zendesk Support features, such as ticket sharing. You can deactivate and reactivate some (but not all) of the standard fields. See the complete list of standard ticket fields.
• Custom ticket fields - created in addition to standard ticket fields to gather additional information from the person who is requesting support. For example, you may add a custom field prompting them to select a product name or model number. See the complete list of custom ticket field types.

Creating a ticket field

For information on creating a ticket field, please see Zendesk documentation.

Cloning a ticket field

For information on cloning a ticket field, please see Zendesk documentation.

Editing a ticket field

For information on editing a ticket field, please see Zendesk documentation.

Reordering ticket fields

For information on reordering ticket fields, please see Zendesk documentation.

Deactivating a ticket field

For information on deactivating a ticket field, please see Zendesk documentation.

Deleting a ticket field

For information on deleting a ticket field, please see Zendesk documentation.

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