Triggers
Note
This is an informational page for the Zendesk triggers. It may not reflect the way we actually manage Zendesk triggers.
If you are looking for information about maintaining triggers (creating, editing, etc.), please see Triggers workflow
What are Zendesk triggers?
As per Zendesk:
Triggers are business rules you define that run immediately after tickets are created or updated. For example, a trigger can be used to notify the customer when a ticket has been opened. Another can be created to then notify the customer when the ticket is solved.
Trigger categories
As per Zendesk:
Ticket trigger categories allow you to visually group ticket triggers for easier organization and management.
Creating a trigger category
For information on creating a trigger category, please see Zendesk documentation.
Editing a trigger category
For information on editing a trigger category, please see Zendesk documentation.
Reordering trigger categories
For information on reordering trigger categories, please see Zendesk documentation.
Deleting a trigger category
Note
You can only delete a trigger category if all triggers within it are deactivated.For information on deleting a trigger category, please see Zendesk documentation.
Creating a trigger
For information on creating a trigger, please see Zendesk documentation.
Cloning a trigger
For information on cloning a trigger, please see Zendesk documentation.
Editing a trigger
For information on editing a trigger, please see Zendesk documentation.
Reordering triggers
For information on reordering triggers, please see Zendesk documentation.
Deactivating a trigger
For information on deactivating a trigger, please see Zendesk documentation.
Deleting a trigger
Note
You can only delete a trigger if it is deactivated.For information on deleting a trigger, please see Zendesk documentation.
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