Articles
Note
Article changes are classified as ad-hoc. Once changes are made to the repo, they sync to Zendesk.Creating an article
For the creation of articles, the requester would utilize the Support Super Form. A submission from there will provide the processor all the information it needs to fully create the article in the repo.
Modifying an article
This should be a rare situation and should only apply when the title or metadata of an article requires an update. Any other edits (like to the content) are handled via the corresponding managed content file.
Updating the metadata
For these, you will need to locate the corresponding article file in the sync repo and make changes to it. You should also do this in a way that creates a MR. Said MR should always be peer reviewed before merging (the MR should enforce this).
Updating the title
As the sync is based off the articles title, this is a bit more specific of a task. We need to update the title in the Zendesk instance(s) manually and update the sync repo files.
Deleting an article
Here you will delete the sync repo file (or likely files) and then remove the article in thhe corresponding Zendesk instance(s) (see Deleting an article).
Repo links
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