Groups
Operations workflow page for Zendesk groups
Note
All group creations are handled via an ad-hoc deployment.
All group updates are handled via a standard deployment.
Creating a group
For these, you will need to create a corresponding group file in the sync repo.
You should also do this in a way that creates a MR. Said MR should always be peer reviewed before merging (the MR should enforce this).
Editing a group
Note
Due to the potential downstream impact, you should never edit a group. If you are looking to make changes to a group’s name, you should make a new group and migrate users over to it.Deleting a group
Note
Due to the potential downstream impact, you should never delete a group.Exception deployment
To perform an exception deployment for groups, navigate to the groups project in question, go to the scheduled pipelines page, and click the play button. This will trigger a sync job for the groups.
Repo links
Last modified April 3, 2025: Migrating support readiness handbook to security (
9196a840)
