Support Team Handbook - Enhanced Support Offerings

GitLab Support’s Enhanced Support Offerings Handbook Pages

Enhanced Support Offerings are paid support services sold as add-ons to Priority Support. Right now we have only one such offering, Assigned Support Engineer (ASE). We expect that as we discover more of what our customers need we will develop more Enhanced Support Offerings to meet those needs.

For the most up-to-date information, see the Enhanced Support Offerings page of our Support website.

In this section of the Support Handbook, we devote a separate sub-section to each unique offering. In each of those, we intend to capture all the information that Team Members in Support, Sales, Professional Services and Customer Success might need in order to be part of, or work with, the Enhanced Support Offerings Team.

Offering: Assigned Support Engineer

Customers with Priority Support (GitLab Premium and Ultimate subscriptions) may choose to add an Assigned Support Engineer (ASE) to their contract. See our Assigned Support Engineer page for details of this offering as well as information about becoming and being an Assigned Support Engineer.

Placeholder for Future Offerings

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