Licensing and Renewals Support Pod

A Support Pod for everything Licensing and Renewals related (from the technical side).

Purpose

Discuss and handle Licensing, Renewal and Subscription related matters for customers that involve technical or technical-adjacent problems and solutions.

Provide training, help and assistance with others who wish to grow their knowledge in the Licensing, Renewal and Subscription field of GitLab technical support. This is done via shadowing, pairing, and other methods that will be evolved and developed as we transition from just a group of engineers working the tickets and improving the processes to a proper Support Pod.

Current Objectives

Collaborate on tickets
Gain and share knowledge
Improve documentation
Idenify bugs, product issues and MRs
Assist in updating relevant Support Training modules
Serve as a resource for the greater Support team
Influence product based on our experiences
Develop tooling to aid in testing, troubleshooting, analysis, and learning

Support Pod Members

Lead: Bethany McGrew (@jemcgrew)
Members:
- Ben King @benjaminking
- Chantal Lawrence @chantalskye
- Daphne Kua @dkua1
- Donique Smit @doniquesmit
- Keven Hughes @kevenhughes
- Michelle Almendarez @malmendarez
- Sameer Shaik @s_shaik
- Sokunrotanak Srey (Rotanak) @rotanak
- Tom Houston @tom.houston
- Tom McAtee @rrelax
- Vidhya Hariharan @vidhya.h
- Firdaws Farukh @ffarukh
- Dima Serafin @dserafin-gitlab