GitLab Runner Support Pod

Purpose

Provide a space to collaborate and for Support Engineers to get help on Runner.

Scope

Everything runner related. Compliments CI/CD.

Current objectives

• Gain and share knoweledge
• Documentation updates

Support Pod members

• Lead: Justin Farmiloe (@jfarmiloe)
• Lead: Tony Marsh (@tmarsh1)
• Kenneth Chu (@kenneth)
• Michael Trainor (@tmike)

Collaboration channels

• #spt_pod_runner
• (Bi)weekly meetings: TBD - if you’d like to lead, please add it to the Support calendar and mention it here!

Zendesk view

Since limitations in Zendesk prevent each pod from having a shared view, you will have to create one manually. Follow the steps below and you should have a personal view in no time.

1. Click on Manage views
2. In the new Window on the top right click Add view
3. Give the view a name
4. Move to Conditions
   1. Tickets must meet all of these conditions to appear in the view
      1. Click Add condition and from left to right
         • Status
         • Less than
         • Pending
      2. Click Add condition and from left to right
         • Tags
         • Contains at least one of the following
         • support_category_runners support_category_category_runners support_category_runners_shared support_category_runners_shared_installation support_category_runners_shared_configuration support_category_runners_shared_questions support_category_runners_shared_errors support_category_runners_shared_other_topic support_category_runners_docker support_category_runners_docker_installation support_category_runners_docker_configuration support_category_runners_docker_questions support_category_runners_docker_errors support_category_runners_docker_other_topic support_category_runners_freebsd support_category_runners_freebsd_installation support_category_runners_freebsd_configuration support_category_runners_freebsd_questions support_category_runners_freebsd_errors support_category_runners_freebsd_other_topic support_category_runners_helm support_category_runners_helm_installation support_category_runners_helm_configuration support_category_runners_helm_questions support_category_runners_helm_errors support_category_runners_helm_other_topic support_category_runners_agent support_category_runners_agent_installation support_category_runners_agent_configuration support_category_runners_agent_questions support_category_runners_agent_errors support_category_runners_agent_other_topic support_category_runners_operator support_category_runners_operator_installation support_category_runners_operator_configuration support_category_runners_operator_questions support_category_runners_operator_errors support_category_runners_operator_other_topic support_category_runners_linux support_category_runners_linux_installation support_category_runners_linux_configuration support_category_runners_linux_questions support_category_runners_linux_errors support_category_runners_linux_other_topic support_category_runners_macos support_category_runners_macos_installation support_category_runners_macos_configuration support_category_runners_macos_questions support_category_runners_macos_errors support_category_runners_macos_other_topic support_category_runners_windows support_category_runners_windows_installation support_category_runners_windows_configuration support_category_runners_windows_questions support_category_runners_windows_errors support_category_runners_windows_other_topic support_category_runners_other support_category_runners_other_installation support_category_runners_other_configuration support_category_runners_other_questions support_category_runners_other_errors support_category_runners_other_other
5. Move on to Formatting options
   1. Update it to show the columns to your preference
6. Change Order by to Next SLA breach, Ascending
7. Click Save

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