GitLab Runner Support Pod
Purpose
Provide a space to collaborate and for Support Engineers to get help on Runner.
Scope
Everything runner related. Compliments CI/CD.
Current objectives
- Gain and share knoweledge
- Documentation updates
Support Pod members
- Lead:
Justin Farmiloe (
@jfarmiloe
) - Lead:
Tony Marsh (
@tmarsh1
) -
Kenneth Chu (
@kenneth
) -
Michael Trainor (
@tmike
)
Collaboration channels
- #spt_pod_runner
- (Bi)weekly meetings: TBD - if you’d like to lead, please add it to the Support calendar and mention it here!
Zendesk view
Since limitations in Zendesk prevent each pod from having a shared view, you will have to create one manually. Follow the steps below and you should have a personal view in no time.
- Click on
Manage views
- In the new Window on the top right click
Add view
- Give the view a name
- Move to
Conditions
Tickets must meet all of these conditions to appear in the view
- Click
Add condition
and from left to rightStatus
Less than
Pending
- Click
Add condition
and from left to rightTags
Contains at least one of the following
support_category_runners support_category_category_runners support_category_runners_shared support_category_runners_shared_installation support_category_runners_shared_configuration support_category_runners_shared_questions support_category_runners_shared_errors support_category_runners_shared_other_topic support_category_runners_docker support_category_runners_docker_installation support_category_runners_docker_configuration support_category_runners_docker_questions support_category_runners_docker_errors support_category_runners_docker_other_topic support_category_runners_freebsd support_category_runners_freebsd_installation support_category_runners_freebsd_configuration support_category_runners_freebsd_questions support_category_runners_freebsd_errors support_category_runners_freebsd_other_topic support_category_runners_helm support_category_runners_helm_installation support_category_runners_helm_configuration support_category_runners_helm_questions support_category_runners_helm_errors support_category_runners_helm_other_topic support_category_runners_agent support_category_runners_agent_installation support_category_runners_agent_configuration support_category_runners_agent_questions support_category_runners_agent_errors support_category_runners_agent_other_topic support_category_runners_operator support_category_runners_operator_installation support_category_runners_operator_configuration support_category_runners_operator_questions support_category_runners_operator_errors support_category_runners_operator_other_topic support_category_runners_linux support_category_runners_linux_installation support_category_runners_linux_configuration support_category_runners_linux_questions support_category_runners_linux_errors support_category_runners_linux_other_topic support_category_runners_macos support_category_runners_macos_installation support_category_runners_macos_configuration support_category_runners_macos_questions support_category_runners_macos_errors support_category_runners_macos_other_topic support_category_runners_windows support_category_runners_windows_installation support_category_runners_windows_configuration support_category_runners_windows_questions support_category_runners_windows_errors support_category_runners_windows_other_topic support_category_runners_other support_category_runners_other_installation support_category_runners_other_configuration support_category_runners_other_questions support_category_runners_other_errors support_category_runners_other_other
- Click
- Move on to
Formatting options
- Update it to show the columns to your preference
- Change
Order by
toNext SLA breach
,Ascending
- Click
Save
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