Working on High Priority All-Region Tickets

The High-Priority All-Region (HPAR) ticket handling process has been deprecated. The actual need for coordinated round-the-clock effort on a ticket is infrequent enough that it can be handled by exception.

If a customer requests for round-the-clock attention on a ticket, or if you feel such attention would be beneficial to deliver results for a customer, please raise a Support Ticket Attention Request to start a discussion with the Support Manager On-Call.

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