Working on High Priority All-Region Tickets

How to work on High Priority All-Region Tickets

The High-Priority All-Region (HPAR) ticket handling process has been deprecated. The actual need for coordinated round-the-clock effort on a ticket is infrequent enough that it can be handled by exception.

If a customer requests for round-the-clock attention on a ticket, or if you feel such attention would be beneficial to deliver results for a customer, please raise a Support Ticket Attention Request to start a discussion with the Support Manager On-Call.

Last modified June 21, 2024: Remove HPAR workflow (c6bef065)