Working with Customer Support Operations

Working with Support Ops

Ticket where customer is asking for support portal changes

Occasionally, a customer might mis-file a ticket and send a request for support portal changes using a Support form. In these cases, please change the form to Support Ops in Zendesk and Customer Support Operations will handle it from there. Please do not send a public reply (as that removes our SLA clock from the ticket).

Asking general questions

For general questions and assistance, reach out via the support_operations Slack channel. From there, a member of the Customer Support Operations team will respond and work with you to help address the question.

Propose a change

Please see the Customer Support Operations page for more information.

Reporting a bug

Please see the Customer Support Operations page for more information.

View page source - Edit this page - please contribute.