Zendesk Support Instances
The Global GitLab Support Zendesk Instance is the instance where we receive and work on most of our customers’ tickets.
Emergency Requests for Zendesk US Government
Our US Government Customers will be provided with an email address they can email to in case of emergency. The emergency email triggers an emergency page that our engineers will respond to within the time outlined in our Support Page.
Working Tickets in Zendesk US Government
Please see Working with US Government Support tickets for information about working tickets on this instance.
Last modified April 3, 2025: Migrating support readiness handbook to security (
9196a840)
