Zendesk Support Instances
The Global GitLab Support Zendesk Instance is the instance where we receive and work on most of our customers’ tickets.
Emergency Requests for Zendesk U.S. Government
Our U.S. Government Customers will be provided with an email address they can email to in case of emergency. The emergency email triggers an emergency page that our engineers will respond to within the time outlined in our Support Page.
Working Tickets in Zendesk U.S. Government
Please see Working with U.S. Government Support tickets for information about working tickets on this instance.
Last modified July 29, 2026: Usgov updates wwjenkins (
83b8590c)
