How to Use Product Usage Reporting
Effective ways to apply product usage reporting for Sales and Customer Success teams to support their customers’ top initiatives and business objectives.
Purpose
To guide users in how to use the customer’s product usage reporting within Gainsight, review use case adoption strategies, and understand how the data connects and what to do with data quality concerns.
For a richer explanation of the purpose and intended outcomes, see the Product Usage Reporting Vision page for more information.
For the overall 3-year vision, see Product Usage Reporting Roadmap (internal GitLab document).
Videos
For a high level overview (7 minutes), see the Using Product Usage Reporting in Gainsight - Introduction video.
- What is Product Usage Reporting and Health Scoring and How to Find it in Gainsight
- How to Find License Utilization and What it Means in Gainsight
Quick links
Operational Data
Vision Page Metrics Dictionary Salesforce License
Utilizaton App Data Team Handbook Health Scoring - Calculations and Methodology Using Gainsight Usage Reporting
in Salesforce License Utilization
in Gainsight Gainsight Scorecard
Attributes and Calculations SaaS Free/Trial
Usage Reporting Product Usage Reporting FAQs
Vision Page Metrics Dictionary Salesforce License
Utilizaton App Data Team Handbook Health Scoring - Calculations and Methodology Using Gainsight Usage Reporting
in Salesforce License Utilization
in Gainsight Gainsight Scorecard
Attributes and Calculations SaaS Free/Trial
Usage Reporting Product Usage Reporting FAQs