Financial Operations

Welcome to the Billing Ops Handbook

Charter

The Billing Operations Team is part of the Revenue Operations organization. Our Billing Team is responsible for the billing functions of our global account portfolio.

The GitLab Billing Team comprises three regional teams:

• Americas - West Region
• Americas - East Region
• EMEA/APAC Region

Please see the internal Wiki Page for additional information & resources!

Meet the Team

• Sarah McCauley - Senior Director, Billing & Accounts Receivable (Global)
• Josephine Hararah - Senior Manager, Billing Operations (Global)
• Kinga Polgardi - Manager, Billing Operations (EMEA and APAC)
• Cristine Sotomango Marquardt - Manager, Billing Operations (AMER)
• Karen McKinney - Senior Billing Operations Analyst (AMER)
• Ausha Saptouw - Senior Billing Operations Analyst (EMEA)
• Laura Robins - Senior Billing Operations Analyst (EMEA)
• Nicole Ann Garcia - Billing Operations Associate (EMEA/APAC)
• Christian Willis - Senior Billing Operations Analyst (AMER)
• Diana Quitevis - Billing Operations Specialist (AMER)

The Billing Team works closely with Sales, Deal Desk, Accounts Receivable, and Revenue Operations.

Welcome to the Billing Ops, GPO Handbook

Charter

The Billing Operations, GPO Team is part of the Revenue Operations organization. GPO stands for global process owner. The team is responsible for driving projects related to the billing processes and system improvements and data handling and analysis. The team remains in close collaboration with the Billing Ops team in order to be able to accurately assess the needs for iteration and prioritise based on their impact. The Billing Ops GPO team also collaborates on company wide or specific teams’ related projects that require the billing expertise or support.