Division of Responsibilities
A breakdown of the division of responsibilities for Customer Support Operations
To help ensure the team doesn’t get overwhelmed and has the ability to focus on specialization and learning, we divide out the responsibilities among our team.
Due to the complex nature of our system criticality, we maintain it via the Customer Support Operations Division of Responsibilities Google sheet (internal access only).
Last modified April 3, 2025: Migrating support readiness handbook to security (
9196a840)
