Schedules
Operations workflow page for Zendesk schedules
Note
Schedule changes are classified as ad-hoc as the changes are made directly in Zendesk. Once changes are made in Zendesk they are live.Note
Exercise extreme caution in making schedule changes. This can directly impact contractual obligations GitLab has to its customers and agent workflows.Creating a schedule
You will make the change directly in Zendesk. See the webhook documentaiton for more information.
Editing a schedule
You will make the change directly in Zendesk. See the schedule documentaiton for more information.
Deleting a schedule
You will make the change directly in Zendesk. See the schedule documentaiton for more information.
Last modified April 3, 2025: Migrating support readiness handbook to security (
9196a840)
