Migration Acceleration Team

Team Mission

Partner with customers and engineering to deliver seamless, fast, and reliable migrations. The team executes and improves processes to eliminate uncertainty and ensures readiness for cutover in Geo-based Dedicated migrations.

Priorities

• Deliver a Delivery Kit that includes the documentation, templates, talk-tracks and tooling to enable customers to self-serve Geo Dedicated migrations
• Own the piloting and execution of this Delivery Kit on upcoming Geo migrations
• Continue to refine the process
• Integrate with the OneSuccess initiative
• Continue lights-on operations for currently owned projects

Team Members

Name	Role
Glen Miller	Engineering Manager
Jessykah Bird	Senior Engineer
Eren Akca	Senior Technical Architect
Rachel Stahlke	Program Manager
Oliver Seldman	Program Manager
Sophia Langer	Project Manager
Petar Prokic	Senior Engineer

Roles & Responsibilities

The team:

• Works with PreSales, Sales, CSM and Support to ensure customer interface and expectations are aligned
• Works directly with customers to produce automated solutions for technical discovery, validation of data, and capacity planning of their target instance
• Provides consultancy to help customer align with upgrades and procedures needed for a smooth migration
• Owns communications during migration, providing internal and external alignment of plans, status, and timings
• Owns Project Management alignment with the customer Project Planning Office for clear synchronization of activities, comms, timelines, and responsibilities
• Enables confident production switchovers with minimal risk and maximum speed
• Inputs requirements for Environment Automation and Switchboard to enable self-service capabilities and backend automation of instance operation and configuration
• Builds and maintains tools to streamline customer data gathering; instance data sizes, network topology, synchronization status

Operating Principles

Customer-Centric Excellence

• Clear Expectations First: Every engagement begins with explicit alignment on migration cadence, platform capabilities, and service model boundaries
• Consultative Partnership: We act as trusted advisors, not order-takers, providing honest guidance even when difficult
• Transparent Communication: Regular, structured updates with no surprises - customers always know where they stand

Technical Rigor

• Discovery Before Design: Comprehensive technical and business discovery drives all solution approaches
• Validation at Every Step: Multi-layered validation ensures accuracy before any production changes
• Automation Where Possible: Standardized, repeatable processes reduce risk and improve consistency

Structured Delivery

• Milestone-Driven Progress: Clear checkpoints with customer sign-off prevent scope creep and misalignment
• Risk-First Planning: Identify and mitigate risks early rather than hope for the best
• Documentation as Code: Every process, decision, and artifact is documented for repeatability and knowledge transfer

Continuous Improvement

• Learning Organization: Every project contributes to improved processes, tools, and methodologies
• Cross-Functional Collaboration: Regular feedback loops with Engineering, Product, and Customer Success teams
• Scalable Solutions: Build capabilities that enable future self-service and automation

Internal Alignment

• One Team Approach: Clear role definitions with flexible collaboration across disciplines
• Shared Accountability: Success is measured at the team level, not individual contribution
• Proactive Communication: Internal stakeholders are informed and aligned before customer commitments

Success Metrics

• To be aligned with larger team metrics in progress