Help Center management permissions
Operations documentation page for Zendesk Help Center management permissions
Note
This is an informational page for the Zendesk Help Center management permissions. It may not reflect the way we actually manage Zendesk Help Center management permissions.
If you are looking for information about maintaining Help Center management permissions, please see Help Center management permissions workflow
What are Help Center management permissions
As per Zendesk:
Management permissions define editing and publishing permissions for agents. You apply management permissions to an article to determine agent editing and publishing access for that article.
Creating a Help Center management permission
For information on creating a Help Center management permission, please see Zendesk documentation.
Last modified May 6, 2025: Changes to Zendesk Guide to Accomodate New KCS Process (
372017d5)
