User Deletion

This process relies heavily on the ZD-SFDC sync and custom deletion scripts to work. Please review the following projects so you can better understand the automation/scripting aspect of all this:

• User Deletion for Zendesk US Government

Criteria for standard deletion

for users not controlled via the ZD-SFDC sync and who are not protected, we delete them daily. For users within Zendesk that are found to meet this criteria, the scripts delete them (unless they have non-closed tickets under them).

User deletions

Every day at 0045 Pacific, the User Deletion project will locate the first 500 users to delete.

For those without non-closed tickets:

• They are deleted via batch jobs (100 at a time)

For those with non-closed tickets:

• They are simply ignored for the time being

View page source - Edit this page - please contribute.