Labels
Operations documentation page for the GitLab labels we use
Stage labels
These are scoped labels, meaning only one of them can ever be present on an issue at a time. This is because an issue cannot be in two stages at once.
| Label |
What it means |
Stage::Triage |
This is where issues begin. It is here a decision about whether work is going to be accepted will occur |
Stage::Design |
It is here a gameplan for the issue will be created |
Stage::Planning |
It is here that implementation timelines will be determined |
Stage::Development |
It is here work will be done to implement it |
Stage::Validation |
It is here that requester validation will occur |
Stage::Completed |
This indicates the issue is completed |
Stage::Backlogged |
This indicates an issue is backlogged. |
Stage::Blocked |
This indicates something is blocking moving forward on an issue |
System labels
| Label |
What it means |
Zendesk |
The issue relates to Zendesk (any instance) |
Zapier |
The issue relates to Zapier |
Calendly |
The issue relates to Calendly |
Salesforce |
The issue relates to Salesforce |
Types of work labels
| Label |
What it means |
bug |
The issue is concerning a bug |
feature |
The issue is concerning a featrue request (or change) |
incident |
The issue is concerning an incident |
administrative |
The issue is concerning administrative work |
Division labels
These are scoped labels, meaning only one of them can ever be present on an issue at a time. This is because a requester is only going to be stemming from one team.
| Label |
What it means |
Customer::Security |
The request is from the Security team |
Customer::Engineering |
The request is from the Engineering team |
Customer::Finance |
The request is from the Finance team |
Customer::People |
The request is from the People team |
Customer::Support |
The request is from the Support team |
Customer::Field |
The request is from the Field team |
Customer::Marketing |
The request is from the Marketing team |
Priority labels
| Label |
What it means |
p1 |
It is a priority 1 (urgent) level issue |
p2 |
It is a priority 2 (high) level issue |
p3 |
It is a priority 3 (medium) level issue |
p4 |
It is a priority 4 (low) level issue |
Support roadmap labels
| Label |
What it means |
roadmap_item |
The issue is pertaining to an item on thhe Support roadmap |
