Top Misused Terms - GitLab Communication

"GitLabber" includes both the GitLab community and people who work at GitLab. When you want to refer specifically to people who work at GitLab, use “GitLab team member” instead.

By definition, we are all international and global, regardless of where in the world we’re located. International and rest of world are often incorrectly used to speak to non-US, so we don’t use them to avoid confusion.

Community Edition and Enterprise Edition are only distributions, and not a license of our code, nor a pricing tier.

Community Edition and Enterprise Edition are only distributions, and not a license of our code, nor a pricing tier.

We want to use inclusive language

We want to attract a diverse set of people

We have team members who are contractors

We are more than just our output.

People at GitLab are part of the community too.

Radical tends to be absolute and infers a lack of discretion. We are thoughtful and intentional about many things — informal communication, handbook-first documentation, onboarding, etc. — and have exceptions to transparency.

We are in it for the long-term and sprint implies fast, not quick.

The term has negative connotations and the word refinement is used by the Scrum Guide.

Using things like “obvious/as we all know/clearly” discourages people who don’t understand from asking for clarification. Also, be aware of the Curse of Knowledge when communicating.

There is no “they” or “headquarters” - there is only us as team members, and it’s one team. You could instead say something like “The Product team is looking at that issue…”. When used in the context of a pronoun, they is as valid as he, she, or any other pronoun someone decides to use.

We usually mean we’re removing a document or feature whereas deprecation is leaving the thing intact while discouraging its use. Unlike other terms on this list, there are times where “deprecate” is the right word, for example in the formal product process.

A single person cannot be “diverse.” Using “diverse” as a noun is an “othering” term. Instead, someone may be from an underrepresented group. It is okay to describe a team or any collection of people as “diverse”, however.

Everyone has technical knowledge that they used to perform in their role.

Documentation often refers to the process of generating documentation after a change has been communicated. At GitLab, we write things down first and then communicate. This way there is no need for documentation after the communication, a step that is frequently skipped.

There are many kinds of search in the GitLab application; use complete feature names to describe areas.

Avoid this word since it has the connotation of third-party analytics. It also is too broad so use something more specific.

Rule of thumb is of dubious historical origins and can be considered a violent or non-inclusive term.

Deadline may have violent origins and we use due date in our user interface for issues.

Locked and loaded is a violent metaphor, referring to guns.

Grandfathered has discriminatory origins.

Whitelist/Blacklist have connotations about value and map to racial terms.

POC is ambiguous. It is often used to mean proof of concept or point of contact and in some cases it’s unclear which is meant. It can also be used when referring to person/people of color, so it’s best to spell out the intended use.

Monitoring dashboard is too generic and is often confused with GitLab’s self-monitoring features.

When referencing people, “different class of team member” or “being treated like you don’t belong/like an outsider” is preferred when discussing such environments, since citizen has political and socioeconomic connotations. In a hybrid-remote environment (e.g. not GitLab, which is all-remote), those outside of the office may feel inferior or deprioritized compared to coworkers who routinely work onsite.

While most timezones in the world are offset from UTC by a whole number of hours, a few are offset by 30 or 45 minutes.

It is gender-specific and therefore exclusionary.

It is gender-specific and implies that someone with less money would come up with a substandard solution compared to someone who has more money.

We should not associate forgetfulness with senior citizens.

Biweekly and bimonthly are ambiguous terms.

The term “functional group leader” is a past term that has now been updated. See Org Structure.

“Functional group” is a past term that is no longer used. See Org Structure.

Using these terms can confuse and lead to duplicate content. For example: Call it Contract Negotiation Handbook instead of Contract Negotiation Playbook

The original terms are outdated references and have socioeconomic connotations. There are also other color classifications that are less common.

We want to train ourselves to not mention customer names to allow us to be as transparent as possible. Whenever possible, we want to publicly stream our meetings to YouTube and to do that we need to be in the habit of not mentioning customer names. So we should avoid mentioning them even in privately streamed meetings.

The (Customer) Portal is an overloaded term that has come to represent multiple aspects in GitLab’s Fulfillment process. To disambiguate the different components of the system we should use more specific language.

This phrase is meant to refer to a situation where someone remembers something you did and holds it against you unfairly in a later circumstance. However, it can unintentionally reinforce the idea that black is associated with negative or undesirable traits.

In the recruiting industry these are common terms to refer to companies targeting other company’s team members to hire them away. But they are violent and warlike. So it’s better to use the more literal, technical terms. While we want to keep voluntary attrition low as a company we should never forget that it is great for our team members if they get lots of great offers from other companies.

All solutions come with a trade-off between cost/complexity and uptime. Each availability component comes with complexity and maintenance. Users should thoroughly analyze the benefits of a solution against its costs and the team’s readiness.

While often natural to use this phrase when referring to a theoretical end-point of a developing feature there is historical sensitivity around the term and its use during World War II.

Both about.gitlab.com and gitlab.com has a homepage. Use “marketing homepage” to reference the homepage of about.gitlab.com and “homepage content” to reference the homepage of gitlab.com.

Avoid name collision with our Chief People Officer.

Avoid name collision with the job-family of Technical Account Manager

This term is used pejoratively to refer to a person that believes dangerous ideas. It can also be used with humorous intent to refer to extreme beliefs, particularly in the startup realm where companies are celebrated for disruption. Unfortunately, it’s a reference to the Jonestown mass-suicide incident that took place in Guyana in 1978, and should be avoided because we don’t use violent analogies.

A “war of attrition” refers to a prolonged conflict where each side seeks to wear out the other by a series of small actions. This might be used to refer to activities such as fending off comment/issue spam content or abuse of our CI system to mine cryptocurrency. A Cat and Mouse game refers to a constant pursuit with near captures and repeated escapes, which is preferable because it’s less violent and not a reference to warfare.

“Livestream” is ambiguous as to whether the stream is publicly or privately available. Using “public livestream” or “private livestream” is too long and people often shorten it to “livestream.” To ensure everyone knows the visibility settings of the stream, use “public stream” or “private stream.”

Seasons are different in the Northern vs Southern hemispheres and can vary culturally too, meaning they are not only imprecise but they can also be exclusionary to the other hemisphere or non-Western cultures.

This language can be used to describe an unequal and harmful relationship between people. We can use language that is more consistent with our DIB values. The word “master” can be used in the context of mastery of a specific topic such as receiving a Master’s Degree. In data, we master certain data categories like customer, product, employee etc. We will use the industry term Master Data Management (MDM) as a way to communicate our mastery over the topic of data.

Zuora offers many products and using the term by itself does not specify what Zuora product you are referring to. Specifying the Zuora product will provide clarity and context to your audience.

CultureAmp offers many surveys and using the term by itself does not specify which CultureAmp survey you are referring to. Specifying the CultureAmp survey will provide clarity and context to your audience.

RIF is short for Reduction in Force referring to “labor force” or “work force”, we don’t use this terminology to refer to team members or former team members. “Force” also has violent implications that should be avoided.

PII is not the term used in most privacy laws and by definition PII is more narrow that what is legislated under global privacy laws. Personal Data is described in in the Privacy Handbook and the GitLab Data Classification Levels.

Both GitLab.com and GitLab Dedicated are delivered as SaaS applications, which as a group we refer to SaaS.

Consumption can be defined in multiple ways, and when discussing a particular pricing strategy or product it’s important to be specific.