SPACE: Satisfaction, Performance, Activity, Collaboration, and Efficiency
Satisfaction #
| Name | Health | Status |
|---|---|---|
| Quarterly Engineering satisfaction survey NPS score | Okay | |
| Team member retention | Okay |
Performance #
| Name | Health | Status |
|---|---|---|
| Escape Rate | Okay |
Activity #
| Name | Health | Status |
|---|---|---|
| MR Rate | Okay |
Collaboration #
| Name | Health | Status |
|---|---|---|
| Time from hire to first contribution | Okay |
Efficiency #
| Name | Health | Status |
|---|---|---|
| Review Time to Merge | Okay |
Metrics for satisfaction #
Quarterly Engineering satisfaction survey NPS score #
Test description
Target: equal or greater than 99.80% Health:Okay
Chart (Tableau↗)
URL(s):
- https://about.gitlab.com/handbook/engineering/monitoring/#historical-service-availability
- https://dashboards.gitlab.net/d/general-slas/general-slas?orgId=1&from=now%2FM&to=now
Team member retention #
Test description
Target: equal or greater than 99.80% Health:Okay
Chart (Tableau↗)
URL(s):
- https://about.gitlab.com/handbook/engineering/monitoring/#historical-service-availability
- https://dashboards.gitlab.net/d/general-slas/general-slas?orgId=1&from=now%2FM&to=now
Metrics for performance #
Escape Rate #
Test description
Target: equal or greater than 99.80% Health:Okay
Chart (Tableau↗)
URL(s):
Metrics for activity #
MR Rate #
Test description
Target: equal or greater than 99.80% Health:Okay
Chart (Tableau↗)
URL(s):
Metrics for collaboration #
Time from hire to first contribution #
Test description
Target: equal or greater than 99.80% Health:Okay
Chart (Tableau↗)
URL(s):
Metrics for efficiency #
Review Time to Merge #
Test description
Target: equal or greater than 99.80% Health:Okay
Chart (Tableau↗)
URL(s):
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