Support Team Knowledge Areas
Overview
The following internal pages provide a reference of Support team members who feel that they are knowledgeable and willing to assist with tickets in a particular area.
Unlike the GitLab Team page, team members listed here may or may not be an expert as defined in the Handbook. For example, they may be working on a module but have not completed it. Additionally, some areas may not currently have a module, or the knowledge area is very specific, such as “GitLab.com SSO”.
When to Use
At GitLab, we avoid Direct Messages in Slack. Therefore, use discretion when trying to locate a team member with specific knowledge. It is almost always better to send a message to one of the Support Slack channels, the relevant Stage/Group channel, a technology channel (for example, #kubernetes), or #questions. You can also check the GitLab team page for non-support team members who can help.
NOTE: When deciding whether to ping a team member, first consult the internal Areas of Focus page, because team members allocate their time and expertise differently.
How to update your knowledge areas
Knowledge areas, skills, and Areas of Focus are maintained in the your support-team project entry page.
Consult the support-team project README for instructions on updating your entries.
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