Contact Management Projects
Operations documentation page for contact management projects
Introduced via support-team-meta#4531
This feature has been deprecated. The information here is for historic purposes only.
What is a contact management project?
Contact management projects are projects on GitLab.com that allows a customer to manage their support contacts on Zendesk Global.
How does it work
When commits are made on the project in question, a webhook triggers with specific variables to trigger a pipline on the contacts project.
The code itself parses the YAML file for the project that triggered the pipeline to determine what organization contact changes are required on Zendesk Global.
It will then perform a sync with the needed changes.
Depending on the results, a badge will be added to the project. This is to help the project developers know the current status of the sync.
Last modified July 17, 2025: Updating pageinfo section to indicate CMPs are deprecated (
610a3bcd)
