Automations

What are Zendesk automations?

As per Zendesk:

Automations are similar to triggers because both define conditions and actions that modify ticket properties and optionally send email notifications to customers and agents. Where they differ is that automations execute when a time event occurs after a ticket property was set or updated, rather than immediately after a ticket is created or updated.

The simpler way to think of it is automations are triggers that do not run instantly. They are time based than event based.

Creating an automation

For information on creating an automation, please see Zendesk documentation.

Cloning an automation

For information on cloning an automation, please see Zendesk documentation.

Editing an automation

For information on editing an automation, please see Zendesk documentation.

Reordering automations

For information on reordering automations, please see Zendesk documentation.

Deactivating an automation

For information on deactivating an automation, please see Zendesk documentation.

Deleting an automation

For information on deleting an automation, please see Zendesk documentation.

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