IT Enterprise Applications Services
About Us
Enterprise Application Services (EAS) provides horizontal support, operations, administration, governance, risk assessment, and compliance of Enterprise Services. Leveraging the ITIL framework, EAS is responsible for the end-to-end service and application lifecycle management, and promotes operational excellence through IT Policies & Process Governance, including Change-, Release-, and Incident Management, while ensuring operating effectiveness through Compliance Reviews.
Mission
To provide frictionless, world class, Application Support Experience for the GitLab Team members by providing easy to use Service Management tools, serving as a single point of contact for all Enterprise Applications, mitigating risk through compliance, governance, change and release management.
Roadmap
Our Team (Org Chart)
Our Services
Service Operations
- Application LifeCycle Management
- Systems Administration
- Budget & Vendor Management
- Application Rationalization
- New Software Assessment and Approvals
- Change & Release Management
IT Compliance (SOX, GRC)
- ITGC
- External & Internal Audit Support
- User Access REview
- Separation of Duty
How We Operate
- Agile Methodology as Operational Standard.
- Engagement Model
- Major Incident Management
- Change Management (Coming Soon)
- Release Management (Coming Soon)
- New Application SOX Compliance Review (Coming Soon)
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