Handovers

To work and communicate effectively as a world-wide team, it is important we perform handovers between the 3 regions.

Handover schedule

Handover process

The process for a handover is:

1. Prepare the handover
   • Review outstanding tickets
     • Identify tickets that require immediate attention
     • Document the status of any critical issues
     • Prioritize tickets that should be addressed by the incoming team
   • Update ticket documentation
     • Ensure all tickets to be handed over have up-to-date notes
     • Document any troubleshooting steps already taken
     • Note any pending customer communications
   • Review audit events channel
     • Document any ongoing concerns
   • Review ongoing incidents
2. Make a post to the #spt_readiness-lounge Slack channel

   • Format to use:

     :ticket: TICKET(S):
       - Tickets currently in queue: NUM?BER_OF_TICKETS
       - Tickets needing assistance:
         - List
         - Of
         - Tickets
     :red_circle: OTHER ITEM(S) NEEDING ASSISTANCE, ATTENTION OR FOLLOW-UP
       - List
       - If
       - Items
     

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