Knowledge Base Known Issues

Known issues affecting the Support Knowledge Base

Known Issues:

  • In ZenDesk there a popup that states “Discover the new writing experience’. To stop this pop up, use the blue button on the bottom that says “Take a Tour”. Its a few clicks, and the PopUp will go away.

  • Title must be repeated in the title field and in the article content.

  • We do not yet have a full list of Technical Reviewers. If you find a gap (and dont know who to assign) please assign to Kirsty Allen and the article will be assigned to someone to help.

Last modified May 28, 2025: Updated FAQ and known issues (a8fc49a3)