GitLab Dedicated Switchboard Troubleshooting

Overview

Switchboard is a portal customers use to manage their GitLab Dedicated instance. Select GitLab team members have access to Switchboard. Read more about what the goals of Switchboard are on the Category Direction page.

Accessing Switchboard

GitLab Support Engineers can access the Switchboard application via Okta.

1. Log in to Okta at https://gitlab.okta.com
2. Search for and click on the Switchboard (production) app
3. Click Sign in
4. Under Sign in with your corporate ID, select Okta

You should now be in Switchboard.

During onboarding, GitLab Dedicated customers get access to Switchboard. Temporary credentials are sent to these customers via email. If these credentials expire, customers may open a Support ticket. Support Engineers should open a request for help with Switchboard.

Password reset

There is currently no self-serve option for switchboard users to reset their passwords. This feature is being worked on in issue 3982 (internal). Until this feature is implemeted, please raise a Request for help issue for the Switchcboard team.

Accessing customer configuration

When launching Switchboard, you should default to the /tenants page with a list of tenant customers. Name, Identifier, Internal reference, and External URL are listed in a table. Click on Manage to view settings for that customer.

Version information

Check the Tenant Details collapsible section.

Maintenance schedule

Check the Maintenance collapsible section.

Opensearch links

These are available to Support team members on the Tenant Overview page.

Customer contacts

Check the Customer Communication section on the Tenant Overview page.

Customer CSM (formerly TAM) is also included in this section.

AWS regions

Check the Tenant Overview page.

View history

• Click the Audit Logs link at the top of the page.
• Filter for Tenant.
• Check the Tenant#<tenant_id> records to view changes.