GitLab Dedicated Switchboard Troubleshooting

Overview

Switchboard is a portal customers use to manage their GitLab Dedicated instance. Select GitLab team members have access to Switchboard. Read more about what the goals of Switchboard are on the Category Direction page.

Accessing Switchboard

GitLab Support Engineers can access the Switchboard application by searching for Switchboard (production) in the Okta homepage.

You can also access directly:

1. Navigate to https://console.gitlab-dedicated.com
2. Enter your GitLab email and click Continue
3. You should be signed in to Switchboard through Okta

During onboarding, GitLab Dedicated customers get access to Switchboard. Temporary credentials are sent to these customers through email. If these credentials expire, customers may open a Support ticket. Support Engineers should open a request for help with Switchboard.

Customers with Dedicated Preprod deployments

GitLab Support Engineers can access Switchboard for Preprod deployments. Look for the Switchboard Preprod Dedicated tile in Okta.

Password reset

External Switchboard users can reset their password independently using the Switchboard application.

Multi-factor authentication (MFA) reset

Switchboard users cannot reset their MFA themselves.

To reset MFA, create a request for help issue for the Switchboard team.

Accessing customer configuration

When launching Switchboard, you should default to the /tenants page with a list of tenant customers. Name, Identifier, Internal reference, and External URL are listed in a table. Click on Manage to view settings for that customer.

Version information

Check the Tenant Details collapsible section.

Maintenance schedule

Check the Maintenance collapsible section.

Opensearch links

These are available to Support team members on the Tenant Overview page.

Customer contacts

Check the Customer Communication section on the Tenant Overview page.

Customer CSM (formerly TAM) is also included in this section.

AWS regions

Check the Tenant Overview page.

View history

• Click the Audit Logs link at the top of the page.
• Filter for Tenant.
• Check the Tenant#<tenant_id> records to view changes.