Preparation for US Government On-Call Shift
Before you begin a US Government Support On-Call shift–especially your first, or after a change of device–be sure to check that your integrations and access are correct to receive, acknowledge, and work an emergency case.
PagerDuty
During the work week before your On-Call shift begins:
- Log in to PagerDuty. Review the Notification Rules inside your profile. Ensure that they are configured reasonably to reach you.
- Log in to the PagerDuty app on your phone
- Test Page yourself using the Manually Trigger an Incident instructions
Testing PagerDuty notifications
Ask another SE to manually trigger an incident in PagerDuty.
Login to gitlab.pagerduty.com and select + New Incident from the upper right corner. Then fill out the form as follows:
- Title: Test Page for $you
- Impacted Service: Customer Support Operations
- Urgency: High
- Assignee: $you
No other fields need to be filled out, therefore you may then click Create Incident
Dedicated for Government
If you are locked out of FedRAMP Okta, the unlock process can take some time. Be sure to test this early in the week before your on-call shift starts
- Log in to FedRAMP Okta.
- From that Okta, log in to CompSecGov
- Connect to the AppGuard VPN. If you’ve never set this up, find the instructions in the Support Materials project
- Find credentials for one of the OpenSearch or Grafana instances in 1Password and ensure you can connect.
Note: When connected to the AppGuard VPN, CompSecGov is not reachable, without tweaking your /etc/hosts
872ba86e)
