Operations Team
The Support Readiness - Operations (i.e. Support Ops) team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. The Support Operations Team is exclusively responsible for handling Zendesk Support and Explore related queries.
You can locate us in GitLab issues or via the
#support_operations
channel in slack.
Division of Responsibilities
Documentation
FAQs
Recommended Setup
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