Division of Responsibilities
A breakdown of the division of responsibilities for the Support Ops team
Operations Team
Support Operations team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team
The Support Readiness - Operations (i.e. Support Ops) team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. The Support Operations Team is exclusively responsible for handling Zendesk Support and Explore related queries.
You can locate us in GitLab issues or via the
#support_operations
channel in slack.
Documentation
Support Operations documentation page
FAQs
Some frequently asked questions
Recommended Setup
Training documentation concerning the recommended setup for Support Ops
Last modified November 4, 2024: Updates Readiness Purpose and Directions statements (
f36f8a22)
