Documentation

Support Operations documentation page
Calendly docs
Support Operations documentation page for Calendly
Change Criticalities
Support Operations documentation page for change criticalities
Change Management
Support Operations documentation page for change management
GitLab Documentation
Support Operations documentation page for GitLab
Pagerduty docs
Support Operations documentation page for Pagerduty
Policies and Processes
Support Operations policies pages
Readiness Gem
Support Operations documentation page for the GitLab Support Readiness Gem
SFDC Docs
Support Operations documentation page for Salesforce
Slack
Support Operations documentation page for Slack
System Checkers
Information about the system checkers in place
System Criticality
Definitions and categorization of Support systems criticality
Zapier Documentation
Support Operations documentation page for Zapier
Zendesk docs
Support Operations documentation page for Zendesk
Last modified May 10, 2023: Support Readiness migration (5acb8dd8)
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