Change Management

The exact process for change management can vary from project to project and item to item, so when in doubt, it is best to refer to the specific documentation for the item in question.

Standard Deployments

For key items, we use a deployment cycle that implements changes on the first of every month. This is done automatically via GitLab Pipeline Schedules. So anything merged into the various projects will not deploy until the scheduled deployment date.

Exception Deployments

In rare situations, items that would normally use a Standard Deployment need to be deployed on a different day or time.

When these situations occur, the process for them should go as follows:

• A Support Manager requests an exception deployment in the support-team-meta issue concerning the topic. This is done by pinging both @dtragjasi and @jcolyer.
• @dtragjasi and/or @jcolyer will make a comment detailing what the impacts of the exception deployment will be. This is done by reviewing what has been merged and is “queued for deployment” in the various areas the topic entails. They should also ping @lyle in their comment.
• @lyle will review the request and impacts to make a decision on the feasibility and acceptance of the request on the Support Readiness side. If @lyle approves, he will bring this to the Support Directors to have them discuss it.
• One of the Support Directors, acting as a DRI for the other Support Directors, will voice their approval (or disapproval) of the request.

Should all parties approve the request, Support Readiness will then perform an exception deployment. This is done by navigating to the Pipeline Schedules page of the various repos being deployed by exception and clicking the Run pipeline schedule button.

Ad hoc Deployments

Some of what we manage carries less risk of causing problems and is instead deployed ad hoc, meaning that when the merge request is merged, it will deploy to its version of production.

Special Deployments

This is a categorization for areas that require very specific deployment methods that fall outside of Standard, Exception, and Ad hoc deployments. For more information on these, see the documentation page of the item itself.

What uses which type of deployment?

What runs where?

You can find a comprehensive list of where various things Support Readiness maintains runs its CI/CD processes via this gSheet.

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