Team member licenses

^{Introduced via support-team-meta#3335}

The process

The process for these is:

1. The GitLab team member submits a request via the Support Super Form.
2. If valid, an issue is filed in support-ops-project.
3. Support Operations logs into the staging cDot app and confirms there is not an already existing license.
4. Support Operations generates the license using the parameters in the issue.
5. Support Operations updates the issue and closes it out.

Checking for an existing license

1. Login to the staging cDot app via Okta.
2. Click the Licenses link on the left-hand side of the page.
3. Type the email address in the search box and click Refresh.
4. Review the results to see if an existing license (that is not expired) exists can still be utilized.
5. If one does exist, please ask for clarification why a new license is needed when an existing one can be used still.
6. Review the clarification given and make a decision if a new license is warranted.

Creating a license

Note Before proceeding, please confirm the requested end date on the issue does not exceed 1 year. If it does, we cannot proceed with the request until the requester changes that.

1. Login to the staging cDot app via Okta.
2. Click the Licenses link on the left-hand side of the page.
3. Click the + Add new License at the top of the page.
4. Fill out the details on the form
5. Click the ✓ Save button at the bottom of the form.

   Field	Value
   License Type	Legacy License
   Name	value from the issue
   Company	GitLab - Team Member License
   Email	value from the issue
   Zuora subscription ID	leave this blank
   Zuora subscription name	leave this blank
   Users count	value from the issue
   Previous users count	0 or value from the issue
   Trueup count	0 or value from the issue
   Plan code	value from the issue
   Trial	leave unchecked
   Start date	today’s date
   End date	value from the issue
   Notes	the issue link

Updating the issue

After you have generated the license, you need to reply and close out the issue.

To do this, reply with the following:

The staging license has been generated at this time. Search for the subject Your GitLab License File in your e-mail to locate it.

For information on applying a license, please read through our documentation.

As this is a staging license, please keep in mind you must setup your GitLab deployment to work with those.

• For non-GDK instances, please see our documentation.
• For GDK instances:

  • Ensure that you have a env.runit file created in the root directory of your GDK repository.

  • It should contain the following contents:

    export GITLAB_LICENSE_MODE=test
    export CUSTOMER_PORTAL_URL="https://customers.staging.gitlab.com"
    

  • After the env.runit file is setup, please run gdk restart

  • You should then be able to apply the license to your GDK instance

If you get an error that your license key is invalid, this will indicate you have not done the needed setup to work with a staging license.

After sending that reply, do the following:

• Add time spent on the issue
• Add the label ~Readiness::Completed to the issue
• Close the issue

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