Zendesk docs

Support Operations documentation page for Zendesk

Instances

Zendesk Global

This is our main (and first) Zendesk instance. Most people interacting with GitLab Support will use this instance.

Zendesk Government

This is a Zendesk instance made specifically with Self-Managed public sector users in mind. It has many restrictions and is not generally usable without pre-approval.

Agent Workspace
Support Operations documentation page for Zendesk agent workspace
Agents
Support Operations documentation page for Zendesk agents
API
Support Operations documentation page for the Zendesk API
Apps
Support Operations documentation page for Zendesk apps
Articles
Support Operations documentation page for Zendesk articles
Automations
Support Operations documentation page for Zendesk automations
Dev Pulse
Support Operations documentation page for Dev Pulse
Emails
Support Operations documentation page for Zendesk emails
End-users
Support Operations documentation page for Zendesk end-users
Groups
Support Operations documentation page for Zendesk groups
Guide
Support Operations documentation page for Zendesk Guide
Liquid language
Support Operations documentation page for the Zendesk liquid language
Macros
Support Operations documentation page for Zendesk macros
Maintenance Tasks
Support Operations documentation page for Zendesk maintenance tasks
Organization Fields
Support Operations documentation page for Zendesk organization fields
Organizations
Support Operations documentation page for Zendesk organizations
Roles
Support Operations documentation page for Zendesk roles
Round Robin
Support Operations documentation page for our ticket round robin
Sandbox
Support Operations documentation page for Zendesk sandbox
Schedules
Support Operations documentation page for Zendesk schedules
Searching
Support Operations documentation page for searching in Zendesk
SLA policies
Support Operations documentation page for Zendesk SLAs
SSAT
Support Operations documentation page for Zendesk satisfaction surveys
Tags
Support Operations documentation page for Zendesk tags
Theme
Support Operations documentation page for our Zendesk theme
Ticket Fields
Support Operations documentation page for the Zendesk ticket fields
Ticket Forms
Support Operations documentation page for Zendesk ticket forms
Ticket Processor
Support Operations documentation page for our Zendesk Global ticket processor
Tickets
Support Operations documentation page for Zendesk tickets
Triggers
Support Operations documentation page for Zendesk triggers
User Association
Support Operations documentation page for Zendesk user association
User Fields
Support Operations documentation page for Zendesk user fields
Views
Support Operations documentation page for Zendesk views
Webhooks
Support Operations documentation page for Zendesk webhooks
ZD-SFDC sync
Support Operations documentation page for our Zendesk<>Salesforce Sync
Zendesk Explore Basics
Support Operations documentation page for Zendesk Explore Basics
Zendesk Explore Dashboards
Support Operations documentation page for Zendesk Explore Dashboards
Zendesk Explore Dashboards and Reports Backup
Support Operations documentation page for Zendesk Explore Dashboards and Reports Backup
Zendesk Explore Formulas
Support Operations documentation page for Zendesk Explore based Formulas
Zendesk Explore Important Dashboards
Support Operations documentation page for Zendesk Explore's Important Dashboards
Zendesk Explore Important Reports
Support Operations documentation page for Zendesk Explore's Important Reports
Zendesk Explore Overview
Support Operations documentation page for Zendesk Explore
Zendesk Explore Performing Calculations
Support Operations documentation page for Zendesk Explore to Perform Calculations
Zendesk Explore Reports
Support Operations documentation page for Zendesk Explore Reports
Zendesk Explore Set Up
Support Operations documentation page for Zendesk Explore Set Up
Last modified June 27, 2024: Remove heading levels exception and fix errors (4e6ac4e3)
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