Dynamic Content

What is Zendesk dynamic content?

As per Zendesk:

Dynamic content is a combination of a default version of the text (typically in the same language as your default language) and variants for every other language that you support.

Change management

Keep in mind, all change management should be stemming from an issue, first and foremost.

Creating a dynamic content item

This is completely done via the sync repo itself. Simply create the YAML file within the data folder. You can use other dynamic content item files for an example of doing this, but in general the template is:

---
---
name: 'NAME_OF_ITEM'
placeholder: 'PLACEHOLDER_ZENDESK_WOULD_USE'
default_locale_id: 1 # English
variants:
- content: 'TEXT_TO_USE_FOR_LOCALE'
  locale_id: 1 # English
  active: true
  default: true

Where:

• NAME_OF_ITEM is the name of the dynamic content item
• PLACEHOLDER_ZENDESK_WOULD_USE is the placeholder value Zendesk would generate. This is usually the name in all lowercase with spaces replaced with underscores and proceeded by dc. (all grouped in double curly brackets). An example would be Preferred Region for Support becoming {{dc.preferred_region_for_support}}. If you are unsure of what your placeholder would be, a neat trick is to go into the Zendesk instance’s Sandbox and create the dynamic content item in the admin panel, then look at what it generates (make sure if you do this to delete it afterwards).
• TEXT_TO_USE_FOR_LOCALE is the text the variant would use for the locale in question

Deleting a dynamic content item

This is completely done via the sync repo itself. Simply delete the YAML file within the data folder.

Source Projects

Zendesk Global

• Sync repo project

View page source - Edit this page - please contribute.