Business Technology - Tech Stack Details
This is a listing of the applications we use at GitLab. If you’re looking for the technology used to deliver GitLab.com, please visit the Production Architecture page.
Tech stack related processes
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If you need to request access for any of the following tools, please refer to and follow the Access Request process.
Tech Stack Applications
1Password
1Password is a password manager. GitLab uses 1Passwords for Teams which is a hosted service. Please refer to the 1Password Guide for additional information. Handbook Guide: 1Password Guide
6sense
6sense is an account based marketing (ABM) platform with targeting and personalization Handbook Guide: https://about.gitlab.com/handbook/marketing/marketing-operations/6sense/
ACA Group
ACA Group is providing GitLab with their third party trade monitoring software (ComplianceAlpha RegTech) platform to assist with risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics for team members GTLB stock monitoring.
Adobe (Acrobat Pro DC, Illustrator, etc.)
Adobe Creative Cloud is a set of applications and services from Adobe Inc. that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.
Alexandria
Asset Inventory solution by Infrastructure Security team that collects asset informations from various services such as GCP, AWS, Cloudflare etc.
Ally.io
Product and Engineering uses Ally.io for OKRs Handbook Guide: Engineering Process and Product Process
ADP
We use ADP to process payroll for US Team Members Handbook Guide: ADP Guide for Pay Date, ADP Guide for New Hires and ADP Tech Stack Guide
Aircover
Aircover is a SaaS providing real-time sales coaching and enablement for Small and Medium Size Business and Customer Success Team Members. Aircover integrates with Salesforce (two-way data flow) and Highspot (one-way from Highspot).
Allocadia
We use Allocadia (allocadia.com) for Marketing Performance Handbook Guide: Allocadia Guide
Anthropic
Provider of AI technologies like Claude that GitLab is using AI powered features in Duo. We have 4 accounts with Anthropic. PROD which is limited access for production customer use only; DEV which is open to engineering and product; CORP which is used for corporate productivity and open for any team member; RETENTION ON, which is a limited use account as it retains data where we test newly released features Handbook Guide: Internal Handbook
ARInsights’ Architect
The Industry Analyst relations team (part of Corp Comms) uses this as a system of record for analyst relations activities.
Articulate 360
Articulate 360 is an e-learning authoring software that helps GitLab learning teams creating, designing, and publishing LevelUp content.
Asana
Asana is a collaborative work management platform that will support GitLab’s mission to enable everyone to contribute to and co-create the software that powers our world. GitLab’s Marketing team is planning to use Asana to track projects (e.g., Product Launches), connect work to goals, and coordinate work across the team. Asana will have access to Orange data including pre-release product launch information and GitLab issues and epics in private projects.
Authomize
Key system utilized by Security Compliance for User Access Reviews
Arkose Labs
Anti-abuse tool used to help protect GitLab.com from automated attacks. Handbook Guide: https://docs.gitlab.com/ee/integration/arkose.html
AuditBoard
AuditBoard is an audit management tool used by the Internal Audit team to manage Internal Audits and the SOX program in GitLab
Avalara
We use Avalara to automate and manage all of our sales tax compliance obligations.
AWS SaaS Organization - Organization Mgmt Account xxxxxxxx0347 (formerly gitlab-top)
Amazon Web Services is a cloud platform. The SaaS organization supports services related to production or GitLab.com services. The organization management account is restricted to a few IT, Infrastructure SRE, and Security engineers. This is used for billing and organization child account policy management. No resources are deployed in this account and team members cannot request access usually. Handbook Guide: https://about.gitlab.com/handbook/infrastructure-standards/
AWS SaaS Organization - Production Account xxxxxxxx4183 (alias gitlab-com)
Amazon Web Services is a cloud platform. The SaaS organization supports services related to production or GitLab.com services. This account is primarily used for AWS Route 53, S3 storage buckets, and product intelligence related services (ex. SnowPlow). See GCP for most compute resources related to GitLab.com. Most deployed infrastructure is managed by the Production Engineering SRE team and Data team. All access requests require a group or role to be specified.
AWS SaaS Organization - Distribution and Marketplace Account xxxxxxxx5127
Amazon Web Services is a cloud platform. The SaaS organization supports services related to production or GitLab.com services. This account is used for package distribution related services and AWS marketplace management.
AWS SaaS Organization - Security Account xxxxxxxx8738
Amazon Web Services is a cloud platform. The SaaS organization supports services related to production or GitLab.com services. This account is used by the Security Department primarily for log storage and security tool hosting.
AWS SaaS Organization - Support Uploader Account xxxxxxxx6383
Amazon Web Services is a cloud platform. The SaaS organization supports services related to production or GitLab.com services. This account is used by the Support Department for customer ticket file uploads. This is a restricted access account. All Support Engineers should refer to Sandbox Cloud documentation for getting access to an AWS account.
AWS IT Organization - Organization Mgmt Account xxxxxxxx3027 (formerly gitlab-master)
Amazon Web Services is a cloud platform. The IT organization supports individual and group AWS accounts that are used for ephemeral test and lightweight production services that are not managed by of the Production Engineering SRE team. All accounts are provisioned using GitLab Sandbox Cloud and account names use a [department]-[username]-[id_hash] format. The organization management account is restricted to a few IT, Infrastructure SRE, and Security engineers. This is used for billing and organization child account policy management. No resources are deployed in this account and team members cannot request access usually. Handbook Guide: https://about.gitlab.com/handbook/infrastructure-standards/realms/sandbox/
AWS IT Organization - Individual and Group Sandbox Accounts (Sandbox Cloud)
Amazon Web Services is a cloud platform. The Sandbox Cloud allows team members to self-service provision an AWS account for individual testing and use. See the handbook page for issue templates for requesting a group account for your team or production(-esque) service. Handbook Guide: https://about.gitlab.com/handbook/infrastructure-standards/realms/sandbox/
AWS Dedicated Organization - Organization Mgmt Account xxxxxxxx0475
Amazon Web Services is a cloud platform. The Dedicated organization supports customer environment provisioning and management for GitLab Dedicated. The organization management account is restricted to the Dedicated team managers and has limited access. This is used for billing and organization child account policy management. No resources are deployed in this account and team members cannot request access. Due to security reasons, the child AWS accounts for this organization are not listed in the tech stack. Handbook Guide: https://about.gitlab.com/handbook/engineering/infrastructure/team/gitlab-dedicated/
AWS Dedicated for U.S. Government Organization - Organization Mgmt Account xxxxxxxx9885
Amazon Web Services is a cloud platform hosting multiple services, including those provided by StackArmor. The Dedicated for U.S. Government organization supports customer environment provisioning and management for GitLab US Public Sector customers. The organization management account is restricted to the US Public Sector team managers and has limited access. This is used for billing and organization child account policy management. Due to security reasons, the child AWS accounts for this organization are not listed in the tech stack. Request access through the FedRAMP New Access Request Template. Handbook Guide: https://about.gitlab.com/handbook/engineering/infrastructure/platforms/
Azure
Microsoft Azure is a cloud infrastructure platform. We have deprecated the use of Azure for our production architecture. We now have a shared subscription available for team members for demo, sandbox and testing use cases. No isolated environments are supported at this time.
Backblaze
Backblaze is used by the digital production team to store and manage their archives of videos.
BambooHR
BambooHR was previously used to store all team member information in one central location. Workday is now the single source of truth HRIS system replacing BambooHR. BambooHR is still used to view documents and power certain integrations until it is fully migrated to Workday.
Bambu by Sprout Social
Bambu by Sprout Social is a social media advocacy tool that enables GitLab team members to share posts curated by GitLab on their personal social media channels. This tool plays a role in social selling, brand awareness, and overall brand messaging.
Base.ai
Base is where marketers consolidate customer journey data, and then activate and scale meaningful interactions with customers to fuel and sustain growth.
Baton
Baton is an email newsletter tool that allows us to send our weekly Update Tickers to the Field Sales organization.
BitSight
BitSight is a cybersecurity ratings company that provides a security rating utilizing information from public sources. This tool is used by GitLab Security to supplement Third Party Security Reviews performed for new and existing vendors
Bizible
Bizible is our marketing attribution software that allows for connecting marketing and sales touch points over a prospect’s or customer’s lifecycle directly to revenue. It also allows us to directly tie the investment in our online advertising to records within our database. Although Bizible has dashboards, we are not currently using the reporting to measure success or track marketing. Bizible allows us to track our marketing activities at a more granular level within Salesforce, our single source of truth. Handbook Guide: Handbook page
Brilliant Gifts
Brilliant Gifts will serve as GitLab’s “swag” vendor platform (company-branded products) for the public-facing swag shop website.
Calendly Basic
Calendly connects to your Google Calendar so people outside GitLab can easily book a time with you. Additional information can be found in the tools and tips section of the GitLab Handbook.
Canva
Canva is a template-based graphic design platform, used to create social media graphics, presentations, posters, documents and other visual content.
Carta
Stock option administration, capitalization table and equity management are all managed using the Carta software platform.
Chef
Chef is an open source systems management and cloud infrastructure automation platform Handbook Guide: runbooks
Cinebody
Cinebody is an online video platform to be used for recruitment and internal communications purposes. When a new video project is created in Cinebody, selected team members will be added to the project and will receive a link to login, record, and submit their video.
Clari
Opportunity forecasting and pipeline analysis tool. Clari will help Sales, Partner Sales, and Engagement Managers improve forecast accuracy providing Sales Leadership with additional insight and details into an opportunity. Additional insights includes stage movemement/velocity vs. historically won opportunities. Sales Leaders will also use Clari to conduct Manager/Rep 1:1s as well as the weekly forecast call with members of the Executive team and cross functional partners. Handbook Guide: https://internal.gitlab.com/handbook/sales/sales-tools/sales-forecasting/
Clearwater
Investment reporting tool
ClickHouse Cloud
ClickHouse Cloud is a hosted database used as the data storage layer for some GitLab product features.
Clockwise
Time Management application for Slack and Google Calendar
CloudBlue Connect
CloudBlue Connect is a platform that allows GitLab to sell through third-party marketplaces (i) powered by CloudBlue (e.g., distributor, reseller) or (ii) to which CloudBlue has built API extensions (e.g., AWS, GCP hyperscaler marketplaces). CloudBlue Connect receives orders from any connected marketplace and sends back to GitLab via the API integration for booking, billing, and fulfillment.
Cloudflare
CDN/WAF Handbook Guide: runbooks
CloudPay
CloudPay is the payroll provider for team members living in Germany, Ireland, Canada, New Zealand, and Japan
Clozd
Clozd is our win/loss interview tool that allows us to better understand where we win and lose in key deals
Cognism
Cognism is a global sales intelligence platform. With an internationally compliant database and unrivalled global data coverage, Cognism helps revenue teams to generate and close new business opportunities faster.
Common Room
Common Room is a community growth platform that brings together community data to surface insights.
Comptryx
Compensation Data
Contentful
Contentful is a headless CMS used for the Marketing site and Blog.
ContractWorks
ContractWorks is a contract managing software. This process is used to file contract or related vendor documents after they are fully executed.
Coupa
Coupa is a procure-to-pay system to streamline the purchase request process, initiate workflow with approvals, and enable Purchase Orders. It will help us be more efficient, save time, and provide metrics for predictability.. Handbook Guide: Coupa Tech Stack Guide
Crayon
Crayon is GitLab’s competitive intelligence platform.
Credly
Credly Credly is GitLab’s solution for creating, issuing and managing digital credentials.
Cribl.io
Data Manipulation tool for organizational logging and monitoring. Tool will be integrated across many applications within the organization.
Crowdin.com
Crowdin.com is a localization management platform. Additional information can be found on this blog post. Handbook Guide: How we use Crowdin
CultureAmp
360 Feedback is completed via CultureAmp. CultureAmp is a tool that makes it easy to collect, understand and act on team member feedback. It helps improve engagement, the experience and effectiveness of every team member.
customers.gitlab.com (SSH access only)
customers.gitlab.com (Web access only)
help customers manage subscriptions
customers.stg.gitlab.com
Stage for Customers
Database Benchmarking Environment
The Database Benchmarking Environment is a testbed which provides the ability for GitLab to simulate database workloads that are similar to production traffic.
dbt Self-Managed
Data modeling software for Snowflake, processes data within Snowflake. Handbook Guide: Data Team dbt Guide
Descartes Visual Compliance
Third-party risk and compliance screening tool
dev.gitlab.org
GitLab Dev is one of GitLab’s multiple environments.
Devo
SIEM tool for organizational logging and monitoring. Tool will be integrated across many applications within the organization. Due to the extent of these interconnections, vendor is being designated as Red.
Dev-Devo
Development/Staging environment of Devo (SIEM tool) for organizational logging and monitoring.
Discord
Community discussion/chat system for Developer Relations and support teams to collaborate and share knowledge with the wider community.
Discourse
Community discussion platform for Developer Relations and support teams to collaborate and share knowledge with the wider community. Handbook Guide: How we use Discourse
DriveStrike
DriveStrike Is an MDM solution used by GitLab IT to for Linux devices and for wiping for macOS devices. Handbook Guide: DriveStrike Guide
Display & Video 360
Display & Video 360 is an end-to-end ad campaign management platform by Google.
Docker Hub (Docker Desktop)
We use Docker Hub service for sharing container images with public, and as an authentication system for Docker Desktop application. Handbook Guide: Docker Desktop license request
DocuSign
DocuSign enables people to electronically sign agreements.
DocuSign CLM
DocuSign CLM is a DocuSign add-on tool for contract lifecycle management.
Donut
Donut is used to create connections between GitLab team members to encourage relationship building and collaboration.
Dovetail
Analyze data and as a research repository.
D&B Hoovers
D&B Hoovers provides our Field Operations and Account Executives with access to hundreds of thousands of prospects and their contact information, company information, tech stack, revenue, and other relevant data. Individual records or bulk exports can be imported into Salesforce using extensive search criteria such as job function, title, industry, location, tech stack, employee count, and company revenue.
E*Trade (Equity Edge)
Investment management platform used to grant equity compensation to GitLab Team Members
Ecosystems
Ecosystems is a value collaboration platform used to build customer business justifications for GitLab. Handbook Guide: Unknown
Elastic Cloud Indexing
Elastic Cloud is an integration service.
Elastic Cloud Log Shipping
Troubleshooting and Auditing Applications and Systems
Emprising
Emprising is the portal that employee surveys are requested and stored anonymously for the Great Place to Work Certification. Refer to the Awards Page Handbook Guide: Awards Page
Equus Global Expansion (GX1)
Professional Employer Organization (PEO) / Employer of Record for GitLab Team Members living in specific locations. Employment services provided include payroll, HR, and benefits via online portal. Equus GX also has capabilities for user management and timesheets.
Eventbrite
Eventbrite is an event management and ticketing software application.
Expensify
Expensify is the company travel and expense management application. The platform provides employees a simple tool to create expense reports, which can then be managed from approval workflow through the final stage of reimbursement.
Equity Methods
EM portal to submit evidence to EM to perform Professional Services financial reporting for Employee Stock Purchase Plan Stock Based Compensation.
Fidelity
Fidelity is the GitLab’s plan fiduciary and 401k tool for US Team Members.
Figma
Creation of wireframes, mockups, and diagrams. Includes Design, Dev Mode, and Figjam seats.
Fivetran
Data loader primarily for NetSuite data
FloQast
Help facilitate the month end close process for the Accounting team, including a month-end close checklist and account reconciliations.
Frame.io
Digital Production, Video Review and Collaboration Software
Frame AI
Frame AI is an AI-powered customer intelligence platform for Customer Support to cost calibrate support ticket data. There is a two-way data flow with Zendesk.
Gainsight
Gainsight Gainsight transforms data points into actionable insights for customer success, helping you increase retention, expand revenue, and scale operations.
Geekbot
Geekbot automate standups, surveys, and daily reports
GitLab
GitLab is a single application for the entire software development lifecycle.
GitLab Dedicated Logs (Production)
Temporary access (default: 2 work weeks) to GitLab Dedicated customer logs to assist with troubleshooting. Handbook Guide: https://handbook.gitlab.com/handbook/support/workflows/dedicated_logs/
GitLab Demo Architect Portal
The GitLab Demo Architect Portal help manage and automate sales requests from the demo architect team
GitLab Demo Systems
The GitLab Demo Systems provide infrastructure for the GitLab Customer Success, Marketing, Sales, and Training teams to demonstrate GitLab features, value propositions, and workflows in a variety of asynchronous and live capacities.
GitLab.com Prod/staging rails and db console (ssh)
GitLab Security Inventory
The GitLab Security Inventory is an inventory of GitLab projects categorized by the Security team. It is used to monitor GitLab projects, especially their configurations, vulnerabilities, and dependencies. Handbook Guide: https://handbook.gitlab.com/handbook/security/security-engineering/application-security/inventory
Global Upside/Safeguard (including the Payroll Input Application)
PEO (Professional Employer Organisation) EOR (Employer of Record) for a number of our non entity locations. Also a Payroll provider for three of our entity locations (Singapore, France & South Korea)
GitLab Support Team Bot
Internally-developed Slack app used to provision webhooks and automate messages from/for the GitLab Support Team.
Gong
Conversation intelligence tool to record sales facing conversations and provide analytics and insights into those conversations for Sales, Leadership, Operations, and Product team visibility.
Google 360 (through Search Discovery)
Google Adwords
Google Ads provides data from Google, but the ranges are broad and terms can be combined into a single phrase.
Google Analytics
Google Analytics captures all the analytics for GitLab pages outside of the actual app on https://gitlab.com.
Google Cloud Platform (GCP)
Additional information on how GitLab utilizes Google Cloud Platform can be found here.
Google Cloud Platform for Security Department Resources
Google Cloud Platform for Security Department Resources
Google Data Studio
[Google Data Studio](https://datastudio.google.com/ is Google’s data visualization solution. Handbook Guide: Google Data Studio Guide
Google Search Console
Google Search Console tracks and reports GitLab’s site traffic and performance.
Google Tag Manager
Google Tag Manager is used to manage the firing of the different JavaScript tags we deploy on our website. All marketing tags should be deployed through Google Tag Manager except in cases such as A/B testing software. Handbook Guide: https://about.gitlab.com/handbook/marketing/digital-experience/analytics/google-tag-manager/
Google Workspace
Google Workspace is Google’s brand of software and products.
GovWin IQ
GovWin IQ is a prospecting and enrichment application.
Grafana (dashboards.gitlab.net)
GitLab Dashboard
Grammarly
DEVELOPER RELATIONS TEAM ONLY, Please use the Pre-approved Individual-use software process for other teams, see https://internal.gitlab.com/handbook/finance/procurement/pre-approved-individual-use-software/ - Grammarly is a tool that helps with spelling, grammar, punctuation, clarity, and writing style.
Greenhouse
Greenhouse is GitLab’s ATS (Applicant Tracking System). All hiring managers and interviewers will use Greenhouse to review resumes, provide feedback, communicate with candidates, and more. Please refer to the hiring handbook for additional information.
Guide
Guide is a candidate experience platform that creates customized interview “Guides” for candidates to learn more about GitLab and their interviewers.
HackerOne
HackerOne is GitLab’s Bug Reports and Bug Bounty Site.
HashiCorp Vault
HashiCorp Vault is an identity-based secret and encryption management system. Handbook Guide: repo
Highspot
Highspot is a sales asset management platform that makes it easier for GTM team members to discover and access relevant content when needed. Handbook Guide: https://about.gitlab.com/handbook/sales/field-communications/gitlab-highspot/
Hightouch
Hightouch is a reverse ETL tool used to keep data in sync between the warehouse and third party tools. Its main purpose is to sync data to Iterable.
Hyperproof
GRC platform
Iconik
Media asset management system and digital production workflows Handbook Guide: Handbook page
iEnterprises Gmail / Salesforce Connector
Integration utility connecting Salesforce with Gmail. Application inherits data classification from Salesforce and Gmail.
Impartner
This system enables partners to register and track deals, take training and easily access partner specific resources.
Instruqt
Instruqt Instruqt is a hands-on virtual IT Lab Platform for interactive learning. Virtual IT labs provide learners with hands-on sandbox environments.
Integrate
The system enables scaled content syndication purchases with multiple vendors. It automates the lead delivery process to bypass manual list uploads and creates a digital pipeline for sales to reject leads, requiring media vendors to repair or replace bad records.
International SOS (Administrative)
In an emergency, International SOS (ISOS) can provide quick medical, safety, and security assistance and services to team members on business travel around the globe. This Tech Stack entry is specific to the administrative portal. Handbook Guide: https://handbook.gitlab.com/handbook/travel/#business-travel-emergency-assitance-program-with-international-sos
Iterable
This system enables GitLab to communicate with our in-product users. It is used for transactional emails such as password reset as well as onboarding and product feature nurtures.
IT-Help Slack Issue Creator
Custom tool for turning Slack comments into GitLab Issues Handbook Guide: https://about.gitlab.com/handbook/business-technology/end-user-services/#it-help-slack-issue-creator
Jamf Pro
Jamf Pro Is an Apple device management solution used by GitLab IT to configure and automate IT administration tasks for macOS devices. Handbook Guide: Endpoint Management Handbook page
JetBrains
JetBrains provides development IDEs for our engineering teams. Handbook Guide: https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/licenses/
Kibana
Kibana is an open source data visualization dashboard for Elasticsearch.
Labra OppSync
Labra OppSync is a marketplace co-sell tool that will help us manage AWS marketplace leads ane opportunities through Salesforce.
LaunchDarkly
AB Testing and feature flags
LawLogix
I-9 Completion and Data Retention
license (test licenses)
To be able to run your own instances for development you can clone customers-app and generate your own licenses
LinkedIn Recruiter
LinkedIn Recruiter is a platform for finding, connecting with, and managing candidates.
LinkedIn Sales Insights
LinkedIn Sales Insights provides access to LinkedIn data and insights at scale, giving sales operations the clarity they need to do smarter sales planning.
LinkedIn Sales Navigator
LinkedIn Sales Navigator is a prospecting tool & extended reach into LinkedIn Connections.
Linux Foundation Training
Linux Foundation licenses for GitLab Team members offer self paced courses and certifications from the Linux Foundation
Litmus
Email marketing (build, test, and analyze campaigns) Handbook Guide: Handbook page
Logikcull Discovery/Legal Hold Solution
Logikcull is the system we use to do ediscovery reviews and issue legal holds.
LucidChart
diagrams
Lumos
Lumos is an Identity Governance and Administration platform. It allows GitLab to consolidate and automate access requests, just-in-time access, access reviews, License tracking, and shadow IT discovery.
MailChimp
MailChimp is an email send platform.
MailGun
MailGun is an email API.
Marketo
Marketo is our marketing automation platform managed by our Marketing Operations team. Anyone who signs up for a trial, requests contact from GitLab, attends a webinar or trade show, or engages in any other marketing activity, will end up in Marketo. These prospects will receive scores based on their level of engagement and these scores will be used by the Business Developement Representatives and Account Executives to prioritize which prospects to follow up with. Marketo is also our primary tool for delivering marketing communication to prospects and customers. Handbook Guide: Marketo Tech Stack Guide
Mavenlink
Mavenlink is a project management software used to track Track Professional Services project metrics, time cards,scheduling, skills matrix, billing and revenue recognition.
Meetup
Meetupis an event management platform. Handbook Guide: How we use Meetup.com
Microsoft Teams
Microsoft Teams is an online meeting application. GitLab primarily utilizes Zoom but Teams is available for individuals who have external customers that can’t use Zoom for various reasons.
Modern Health
Modern Health is an Employee Assistance Program offered to all team members.
Monte Carlo Data Observability Software-as-a-Service platform
The Monte Carlo Data Observability platform is used to monitor data infrastructure, provide alerting for anomalous behavior, and provide visibility into infrastructure interdependencies and issues. Handbook Guide: Monte Carlo
Moo
Moo is the system GitLab uses to place business cards.
Mural
Mural is a visual collaboration tool.
Mutiny Platform
Mutiny HQ provides GitLab with a no-code AI platform that will assist the marketing operations team generate more pipeline and revenue from GitLab customer target accounts. GitLab customer data including Customer First and Last Name, Email Address will be accessed for marketing purposes. Orange Data.
Nasdaq Boardvantage
Nasdaq’s Boardvantage software is used by GitLab to post presentations and other data to the board in a secure manner. Handbook Guide: https://docs.google.com/document/d/1O10S3JXA5W_Zj1WlvMWyb3welm4jLAHxrurY493U0IU/edit
Navan
Corporate Travel
Navan Expense
Expense Management Tool Handbook Guide: Navan Expense Guide
Navex Global
Navex is an all-in-one risk and compliance management system. GitLab uses Navex as an LMS to provide training to employees and as a comprehensive and confidential reporting tool to provide an anonymous hotline for all team members.
Navia
Platform to manage the Health Reimbursement Arrangement (HRA) benefit
NetSuite
NetSuite is the company Enterprise Resource Planning (ERP) system, which is primarily managed by the Finance team. The platform allows enhanced dimensional reporting as well as multi-currency and multi-entity reporting. This is where the General Ledger resides and all financial activity is ultimately recorded, which is critical to reporting the financial health of the company. Handbook Guide: NetSuite Guide
Nira
Nira is a real-time access control system that provides visibility and managament over who has access to company documents in Google Workspace.
Nordlayer
NordLayer is our supported VPN (Virtual Private Network) platform for GitLab Team Members. Handbook Guide: NordLayer Guide
Okta
Okta is an Identity and Single Sign On solution for applications and Cloud entities. It allows GitLab to consolidate authentication and authorisation to Applications we use daily through a single dashboard and ensure a consistent, secure and auditable login experience for all our staff.
Omamori
Trust and Safety’s tool for abuse detection and mitigation
ON24
ON24 is a webinar platform used by the Marketing team. Handbook Guide: https://about.gitlab.com/handbook/marketing/marketing-operations/on24/
OneTrust
OneTrust is privacy, security, and data governance software that marketing uses as our privacy and compliance solution on our websites. The marketing operations team works closely with our legal team and is primarily responsible for our privacy and compliance on our websites including cookie preferences. Handbook Guide: Handbook page
OneTrust Vendorpedia
OneTrust Vendorpedia is a community of shared vendor assessments and due diligence data on 70,000+ third parties that is leveraged by GitLab to complete Customer Security Assessments and Third-Party Risk Management Security reviews. Handbook Guide: Vendorpedia
OpenAI
Provider of AI technologies like ChatGPT, GPT3, GPT4 that GitLab is using for experimental development of AI powered features. See #wg-ai-integration in slack Handbook Guide: Internal Handbook
Openprise
Openprise is a tool used by Sales Ops, Data Intelligence Ops and Marketing Ops for Salesforce data cleansing, enrichment, de-duplication, and automation of other processes. Handbook Guide: https://internal.gitlab.com/handbook/sales/sales-operations/#openprise
ops.gitlab.net
An internal GitLab instance separate from GitLab.com used for operations.
Optimal Workshop
Optimal Workshop is a user research platform.
O’Reilly Platform
O’Reilly Platform provides technical learning content in a variety of formats.
OSQuery
OSQuery is an open source operating system instrumentation framework, providing an agent able to collect data from the underlying operating system and to expose such data as a high-performance relational database. This allows to write SQL queries to explore operating system data. With osquery, SQL tables represent abstract concepts such as running processes, loaded kernel modules, open network connections, browser plugins, hardware events or file hashes. Each host also runs a Flutend agent that uses OSQuery to get relevant data and forwards it to our SIEM (Panther).
Outreach.io
Outreach.io is a tool used to automate emails in the form of sequences. Users can track open rates, click through rates,response rates for various templates and update sequences based on these metrics.Outreach.io also helps to track sales activities such as calls. All emails/calls/tasks that are made through Outreach.io are automatically logged in Salesforce with a corresponding disposition. See below for a list of current call dispositions, what they mean and scenarios on when to use each of them. Handbook Guide: Handbook page
OwnBackup
OwnBackup is a SalesForce backup tool. We use it to take backups of both data and metadata nightly for the production instance of Salesforce.
PackageCloud
PagerDuty
PagerDuty is an Operational Alerting Tool. We use PagerDuty to set the on-call schedules, and to route notifications to the correct on-call hero.
Pairify
Internally-developed Slack app for generating pairing issues on GitLab.com from Slack messages. Extracted data stays within Private GitLab.com Project.
Papaya Global
Papaya Global is the Professional Employer Organization/Employer of Record for GitLab Team Members in Italy and United Arab Emirates. The SaaS platform manages HR and payroll, including equity reporting.
PathFactory
PathFactory is used create content tracks and micro-personalized website recommendations. Handbook Guide: Handbook page
Pave
Pave is a compensation benchmarking platform.
Pipedream
Pipedream is an automation application for integrating with other applications/platforms.
Postgres.ai
Postgres.ai brings continuous integration to full-size databases drastically improving the quality of software development and testing. The Database Lab Engine, developed by Postgres.ai, is an open-source platform to create instant, full-size clones of your production database. Use these clones to test your database migrations, optimize SQL, or deploy full-size staging apps. Handbook Guide: https://docs.gitlab.com/ee/development/database/database_lab.html
Postman
Postman is a tool which allows developers to test API requests during development as well as writing automated tests against APIs.
Prelude
Prelude is an tool that automates and simplifies the process of scheduling interviews. The two products in use are Bookings (1:1 interviews) and Loops (team interviews).
Printfection
Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. GitLab uses is to send and store swag.
Prisma Cloud Compute
Prisma Cloud Compute (aka Twistlock) is used as an extra vulnerability scan engine for docker containers used in addition to the Trivy scanner for certain specific use cases which require it.
ProofPoint
ProofPoint is our security training and phishing simulation platform. It will allow the creation and distribution of security trainings and simulated phishing emails to a subset team members of the GitLab organization to provide ongoing testing for adherence of various compliance frameworks.
PSQuote
Professional Services Quoting application hosted on SFDC
Qualified
Qualified is a conversational chat tool used to engage website visitors in real-time.
Qualtrics
Qualtrics is used for customer surveys.
Quantum Metric
Quantum Metric is used to understand the user journey of prospects on our Marketing site.
Rackspace
For gcp tickets and billing
Radford Global Compensation Database
[Aon’s Radford Global Compensation Database] (https://radford.aon.com/products/surveys) is used for compensation benchmarking Handbook Guide: Compensation
Rally
CRM for UX Research studies
Rattle
Rattle is a sales tool which allows users to set up workflows that automate notifications, alerts, or approvals between SFDC and Slack. These notifications are sent to team members and are primarily based on calendar and Salesforce activity.
ReferenceEdge
ReferenceEdge is a complete reference management system. Each component addresses a specific program pain point such as recruiting, data maintenance, customer reference lead generation, customer rewards and metrics. It was designed to provide sellers with every form of social proof needed at every stage of the sales cycle, from content to reference accounts and contacts. Ultimately, the value of a program is measured by revenue influenced, and that is one of the KPIs included in our report package.
Remote
PEO (Professional Employer Organisation) EOR (Employer of Record) for a number of our non entity locations.
Respondent
Respondent is a service used to identify and schedule UX research participants for UX research studies.
Retain.ai
Retain.ai is used to monitor customer engagement
Rev
Rev is a speech-to-text company that provides closed captioning, subtitles, and transcription services
Right-Hand Cybersecurity
Security awareness and phishing platform
RingLead
RingLead’s Cleanse feature is integrated with our Salesforce instance to identify and merge duplicate lead, contact and account data.
Rollup Helper
Rollup Helper is a Salesforce productivity tool and is used to roll-up any Salesforce data: Count, sum, max, min, average, percent, lookups, text, formula, and multi-currency.
Safebase
Trust center solution to host security collateral for customers to request.
Salesforce
Salesforce is our CRM of record. It integrates with all of the other applications in our business tech stack. Salesforce stores prospect, customer, and partner information. This includes contact information,products purchased, bookings, support tickets, and invoices, among other information. Handbook Guide: Salesforce Tech Stack Guide
Salesforce Inbox
Salesforce Inbox is a Chrome extension that allows team members to work with Salesforce records directly in their email application via the Gmail integration. Handbook Guide: How to Use Salesforce Inbox
SAP Ariba
Third party billing portal in which we receipt POs and submit invoices. No one should register with an individual email. This is used only by BillingOps/AR team. This will not be provisioned outside of this team. Handbook Guide: SAP Ariba_SAP Business Network
Security GitLab Instance (gse.gitlab-dedicated.com)
The Security GitLab Dedicated instance is a GitLab environment for use by the Security department
Semrush
Search engine optimization
Secure Code Warrior
Secure Code Warrior is a training platform that helps developers write more secure code. It provides coding challenges, courses, assessments, and tournaments.
SentinelOne
SentinelOne is an endpoint detection and response technology used to secure and protect endpoints from malicious digital attacks. Handbook Guide: Endpoint Detection and Response
Sentry
Sentry Error tracking for errors in GitLab code
SEOTesting.com
SEOTestingtool.com is utilized for running SEO based impact tests on a page/pages
ServiceNow
ServiceNow ITSM (IT Service Management) is the platform used to track IT service requests, incidents, and alerts while ServiceNow HRSD (HR Service Delivery) is the employee Case and Knowledge Management tool.
SheerID
Third party verification platform used to validate and process applications to the GitLab Community Programs; GitLab for Education and GitLab for Open Source. Handbook Guide: Community Programs Automated Workflow
Shopify
swag store transactions
Slack
Slack is an internal communications tool.
Smartsheet Business Platform
Smartsheet Business Platform is a project management tool that can be shared with customers and 3rd party vendors. It allows the Professional Services Project Management Team to track customer project tasks.
Snipe-IT
Asset Tracking application Handbook Guide: Snipe-IT Handbook page
Snowflake
Snowflake is our primary data warehouse. It is the single source of truth for all company data. Handbook Guide: Data Team Snowflake Guide
Snowplow
Event tracking software that’s installed with GitLab the product. Handbook Guide: Data Team Snowplow Guide and Product Documentation
Spekit
Digital adoption tool that provides real-time/in the moment enablement for the CRO organization.
Sprout Social
Sprout Social is a Social Media Management application.
Staging-GitLab
staging.gitlab.com is the GitLab staging server.
Status-IO
GitLab uses Status-IO to continously monitor GitLab.com.
Stitch
GitLab uses Stitch to extract data from its raw sources and moves it into Snowflake.
Stripe
Stripe is a software application that enables GitLab customers to make online payments. Finance uses this system to collect information pertaining to payments made online.
Supplier.io
Supplier.io is a SaaS solution that provides diversity data for global supplier management.
Support Team Calendly Account
Scheduling
Swiftype
Search service provider
Switchboard - GitLab Dedicated
GitLab Dedicated application for interacting with Tenant configuration for Dedicated instances Handbook Guide: https://about.gitlab.com/handbook/engineering/infrastructure/team/gitlab-dedicated/switchboard/
Switchboard (Non-Prod)
Test environment (console.gitlab-private.org) and Pre environment (console.gitlab-dedicated.systems) for GitLab Dedicated application for interacting with Tenant configuration for Dedicated instances. Handbook Guide: https://about.gitlab.com/handbook/engineering/infrastructure/team/gitlab-dedicated/switchboard/
Teleport
Teleport is used to provide temporary access to either the Rails Console or the database console. Handbook Guide: runbook
Tableau
Tableau is our new Enterprise Business Intelligence tool. It is a leader in the Business Intelligence space. Please read more about Tableau. Handbook Guide: Data Team Tableau Guide
Tackle.io
Tackle provides Marketplace buyer intent data, streamlines the path to transact through the clouds, and connects multiple Cloud Marketplaces, their co-sell portals, and Salesforce to scale revenue efficiently.
Terminus
Terminus is an email signature marketing platform used to standardize brand consistency. Handbook Guide: Handbook page
Tesorio
Tesorio is a collection AR Management tool used by our Billing team.
Thought Industries LMS
The Thought Industries Learning Management System (LMS) is used to provide GitLab Customers and Partners with a single app to manage training courses, lessons, and certifications. Handbook Guide: LMS Guide
Time Off by Deel
Leave administration tool i.e. request, track, approve and analyze time off.
Tines
Tines is the Security Incident and Response Team’s no code orchestation plaform used to automate SIRT tasks.
Tipalti
Tipalti is an account payable automation tool.
Thomson Reuters
Thomson Reuters Practical Law provides expert legal knowledge & resources that can help any legal professional complete complex legal tasks.
Tremendous
Tremendous sends digital rewards at scale internationally. UX Research Coordinators use Tremendous to compensate users for participating in UX research.
Tropic
Tropic is a SaaS management platform used to run baseline and benchmark for procurement
Tweetdeck
TweetDeck is a social media dashboard application for management of Twitter accounts. Handbook Guide: Handbook page
Typeform
People-friendly forms and surveys. Handbook Guide: Handbook page
Ubuntu Pro
Ubuntu Pro is leveraged to gain an extension on security updates for older OS releases using their ESM service, and Ubuntu Livepatch to automatically apply Kernel security updates to running systems. Handbook Guide: https://handbook.gitlab.com/handbook/engineering/infrastructure/production/#general-os-ubuntu-or-other-linux-version-updates
UIpath
Automation of enterprise applications using RPA.” access_to: Enterprise Applications - Integrations Engineering + Access Requests for other teams
Unbabel
Zendesk integration for language translation
UserGems
UserGems is a job changes tracking tool which offers end-to-end automation that identifies the best buyers and helps you act on those insights. Handbook Guide: TBD
UserTesting.com
UserTesting.com is an unmoderated usability testing service. Product Designers and UX Researchers use UserTesting.com to conduct usability studies remotely when a moderater isn’t required. As a result, these studies can be conducted very quickly.
Vartopia
Partner Deal Registration
version UI login
version. -gitlab.com (ssh)
Vimeo
Video publishing/sharing, virtual events, and screen recording. Handbook Guide: Handbook page
VirusTotal
VirusTotal and VirusTotal Private Scanning
Visual Compliance
Visual Compliance is a opportunity and account screening tool. It screens opportunities in Salesforce to ensure that GitLab does not violate any US Regulations by selling to restricted individuals or organizations.
VS Code Azure
Azure account used exclusively for managing GitLab’s VS Code extension (publishing, accessing download reports). GitLab VS Code Extension
Watershed
All-in-one enterprise climate platform for measuring, reducing, and reporting greenhouse gas emissions.
WebEx, Cisco
WebEx is an online meeting application. GitLab primarily utilizes Zoom but WebEx is available for individuals who prefer to WebEx to Zoom.
Will Learning
Will Learning is a Workplace Training application.
Wiz Runtime Sensor
Wiz Runtime Sensor is light weight eBPF agent which observe the system calls for any malicious activities Handbook Guide: https://internal.gitlab.com/handbook/security/infrastructure_security/tooling/wiz-sensor/
Wiz.io
Wiz.io is a Cloud configuration and security visibility framework used to monitor all of our cloud environments.
Workato
Automation of enterprise application integrations and creation of slack automations, with possibly more use cases in the future.
Workday Adaptive Planning
A Planning System that will allow us to measure how accurate our forecasts are on a monthly, quarterly and annual basis. Handbook Guide: Workday Adaptive Planning Guide
Workday
Workday is used to store all team member information in one central location. Handbook Guide: Workday Guide
Workiva
Workiva is a Financial Reporting tool used by the Finance (Accounting) team.
Workshop
Workshop is a web application that will integrate with GitLab’s Workday instance (one-way data flow from Workday) to create newsletter distribution lists, internal company communications newsletters, and field communications newsletters. Handbook Guide: Handbook Link
Xactly Commission Expense Accounting (CEA)
Xactly Commission Expense Accounting (CEA) is an end-to-end solution for managing commissions, or ‘the costs of obtaining a contract,’ under ASC 606 (IFRS 15). Including full capitalization and amortization, Xactly CEA allows GitLab to easily and securely monitor performance obligations and ensure full compliance with the new commission accounting requirements.
Xactly Incent
Xactly Incent is the SPM leader that provide GitLab reps real time visibility into their incentives, allow for analytics reporting, commission expense forecasting, comp plan doc routing.
YouTube (branded account)
YouTube is a video sharing platform. Handbook Guide: Handbook page
YouTube (unfiltered)
YouTube is a video sharing platform. Handbook Guide: Handbook page
Yubico
Yubico order dashboard to input single and bulk orders for YubiKeys.
Zapier
Zapier is an automation application integrating other applications. Handbook Guide: How Marketing Ops use Zapier, How Developer Relations use Zapier
Zendesk
Customer support tickets are managed through Zendesk and can be visible in the Lead, Account, or Opportunity object in Salesforce in the form of a Visualforce page. This provides visibility for non-Zendesk users into the support tickets created by their prospects and customers. For more information on this tool, you can visit the Support page here.
Zendesk - US Federal
HelpDesk
Zendesk Community
Monitoring and processing all mentions of GitLab across the Community Relations’ response channels Handbook Guide: How we use Zendesk
Zerofox
Zerofox identifies and remediates targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats.
Zip
System will integrate with Coupa, DocuSign, Okta, and Slack and have read-only access to NetSuite. System will be source point of entry for new supplier contracts, and contract renewal dates and supplier spend information. Handbook Guide: Zip Guide
Zoom
Zoom is a video conference and meeting application.
ZoomInfo
Zoominfo provides our Sales Development Representatives and Account Executives with access to hundreds of thousands of prospects and their contact information, company information, tech stack, revenue, and other relevant data. Individual records or bulk exports can be imported into Salesforce using extensive search criteria such as job function, title, industry, location, tech stack, employee count, and company revenue. More informatino can be found on the Marketing Operations Zoominfo handbook page. Handbook Guide: Handbook page
Zuora Billing
Zuora is our subscription management and billing system, primarily managed by our Finance team. A quote object within Salesforce is created with a specific configuration, and an order form (PDF) is generated. Once the order form is signed, the Quote in Salesforce is converted to a Subscription in Zuora and the invoice is delivered or payment is applied if the customer provides their credit card details. Handbook Guide: Zuora Billing Tech Stack Guide
Zuora Central Sandbox
test.zuora.com serves as the staging environment for Zuora and customers.stg.gitlab.com.
Zuora Revenue
Zuora Revenue is our automated revenue recognition application that meets current and future U.S. GAAP, including the new ASC 606 and IFRS 15 revenue standards. Its features help us achieve a faster quarter close, minimize compliance risk and more precisely, forecast the revenue impact of business decisions. Handbook Guide: Zuora Revenue Tech Stack Guide
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