Agents
Operations documentation page for Zendesk agents
Zendesk
Operations documentation page for Zendesk
Instances
Zendesk Global
This is our main (and first) Zendesk instance. Most people interacting with GitLab Support will use this instance.
- Accessible by: Everyone
- Support portal address: https://support.gitlab.com
- Sandbox address: https://gitlab1707170878.zendesk.com/agent/
Zendesk US Government
This is a Zendesk instance made specifically with Self-Managed public sector users in mind. It has many restrictions and is not generally usable without pre-approval.
- Accessible by: US Citizens only
- Support portal address: https://gitlab-federal-support.zendesk.com
- Sandbox address: https://gitlabfederalsupport1585318082.zendesk.com/agent
API
Operations documentation page for Zendesk API
Apps
Operations documentation page for Zendesk apps
Articles
Operations documentation page for Zendesk articles
Automations
Operations documentation page for Zendesk automations
Dev Pulse
Operations documentation page for Dev Pulse
Dynamic content
Operations documentation page for Zendesk dynamic content
Emails
Operations documentation page for Zendesk emails
End-users
Operations documentation page for Zendesk end-users
Explore
Operations documentation page for Zendesk Explore
Forms
Operations documentation page for Zendesk ticket forms
Groups
Operations documentation page for Zendesk groups
Guide
Operations documentation page for Zendesk Guide
Liquid language
Operations documentation page for Zendesk liquid language
Macros
Operations documentation page for Zendesk macros
Organization Deletion
Operations documentation page for Zendesk organization deletion
Organization fields
Operations documentation page for Zendesk organization fields
Organizations
Operations documentation page for Zendesk organizations
Roles
Operations documentation page for Zendesk roles
Round Robin
Operations documentation page for round robin
Sandbox
Operations documentation page for Zendesk sandboxes
Schedules
Operations documentation page for Zendesk schedules
Searching
Operations documentation page for searching in Zendesk
SLAs
Operations documentation page for Zendesk SLAs
SSAT
Operations documentation page for Zendesk satisfaction surveys
Tags
Operations documentation page for Zendesk tags
Themes
Operations documentation page for Zendesk themes
Ticket Fields
Operations documentation page for Zendesk ticket fields
Ticket Processor
Operations documentation page for ticket processor
Tickets
Operations documentation page for Zendesk tickets
Triggers
Operations documentation page for Zendesk triggers
User fields
Operations documentation page for Zendesk user fields
Views
Operations documentation page for Zendesk views
Webhooks
Operations documentation page for Zendesk webhooks
ZD-SFDC Sync
Operations documentation page for the Zendesk-Salesforce sync
Last modified April 3, 2025: Migrating support readiness handbook to security (
9196a840)
