Issue boards

Understanding issue boards

What are issue boards

As per GitLab:

Issue boards provide a visual way to manage and track work in GitLab. Issue boards:

• Display issues as cards in customizable lists based on labels, milestones, or assignees.
• Track issues through different stages of your workflow.
• Support agile methodologies like Kanban and Scrum.
• Organize multiple boards for different teams and projects.
• Visualize workload and progress across your entire process.

Customer Support Operations uses our issue boards to:

• get an overview of issues we have to work
• move issues quickly between stages
• plan upcoming workloads and iterations

Current issue boards

Customer Support Operations use issues boards to get a quick overview of our workload. Here we detail the primary ones we use and how they are setup.

Stages

^Source

This is the primary board the Customer Support Operations team works from. It shows all non-closed issues grouped together by the Stage scoped label.

• Configuration
  • Title: Stages
  • List options
    • Show the Open list
    • Show the Closed list
  • Scope
    • Milestones: Don’t filter milestones
    • Iteration: Any iteration
    • Labels: Any label
    • Assignee: Any assignee
    • Weight: Any weight
• Lists
  • Stage::Triage
    • Label: Stage::Triage
    • Work in progress limit: None
  • Stage::Planning
    • Label: Stage::Planning
    • Work in progress limit: None
  • Stage::Scheduling
    • Label: Stage::Scheduling
    • Work in progress limit: None
  • Stage::Queued
    • Label: Stage::Queued
    • Work in progress limit: None
  • Stage::Deployment
    • Label: Stage::Deployment
    • Work in progress limit: None
  • Stage::Validation
    • Label: Stage::Validation
    • Work in progress limit: None
  • Stage::Implementation
    • Label: Stage::Implementation
    • Work in progress limit: None
  • Stage::Blocked
    • Label: Stage::Blocked
    • Work in progress limit: None
  • Stage::Backlogged
    • Label: Stage::Backlogged
    • Work in progress limit: None

Customers

^Source

This is a less used board by Customer Support Operations. It shows all non-closed issues grouped together by the Customer scoped label.

• Configuration
  • Title: Customers
  • List options
    • Show the Open list
    • Show the Closed list
  • Scope
    • Milestones: Don’t filter milestones
    • Iteration: Any iteration
    • Labels: Any label
    • Assignee: Any assignee
    • Weight: Any weight
• Lists
  • Customer::Support
    • Label: Customer::Support
    • Work in progress limit: None
  • Customer::ETA
    • Label: Customer::ETA
    • Work in progress limit: None
  • Customer::Security
    • Label: Customer::Security
    • Work in progress limit: None
  • Customer::Engineering
    • Label: Customer::Engineering
    • Work in progress limit: None
  • Customer::Field
    • Label: Customer::Field
    • Work in progress limit: None
  • Customer::Finance
    • Label: Customer::Finance
    • Work in progress limit: None
  • Customer::Marketing
    • Label: Customer::Marketing
    • Work in progress limit: None
  • Customer::People
    • Label: Customer::People
    • Work in progress limit: None

Request Type

^Source

This is a less used board by Customer Support Operations. It shows all non-closed issues grouped together by various labels we use to indicate the type of request.

• Configuration
  • Title: Request Type
  • List options
    • Show the Open list
    • Show the Closed list
  • Scope
    • Milestones: Don’t filter milestones
    • Iteration: Any iteration
    • Labels: Any label
    • Assignee: Any assignee
    • Weight: Any weight
• Lists
  • RequestType::Bug
    • Label: RequestType::Bug
    • Work in progress limit: None
  • RequestType::Incident
    • Label: RequestType::Incident
    • Work in progress limit: None
  • RequestType::Feature
    • Label: RequestType::Feature
    • Work in progress limit: None
  • RequestType::Administrative
    • Label: RequestType::Administrative
    • Work in progress limit: None