Workato
This guide covers how to work with Workato at GitLab.
Technical Details
- Deployment type:
Special(See the Workato Playbook documentation for more information) - Customer Support Operations project: https://app.workato.com/?fid=25218399#assets
Understanding Workato
What is Workato
As per wikipedia:
Workato is an American multinational software company that provides a cloud-based platform for automation, integration, and artificial intelligence (AI) orchestration across applications, data, and systems.
In a broader sense, Workato is a tool we utilize to enhance the functionality of many of our systems, such as Zendesk, GitLab.com, etc.
How we manage items in Workato
We currently manage all Workato items within Workato itself.
Recipes
Current recipes
The current recipes used by the Customer Support Operations team are:
- Development environment
- Production environment
Creating a recipe
For information on creating a recipe in Workato, please see Workato’s documentation.
Connections
Current connections
The current connections used by the Customer Support Operations team are:
- Development environment
- Production environment
Creating a connection
For information on creating a connection in Workato, please see Workato’s documentation.
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